[WOOCS LABS] PDF Invoices & Packing Slips PRO Credit notes issue
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from Jaroslav on October 24, 2021, 01:36Hello,
I would like to report a compatibility issue with WooCommerce PDF Invoices & Packing Slips Pro.
If I want to make a Credit note in other than primary currency, an error occurs (JS alert saying kind of "Invalid refund amount") and Credit note is not made. With primary currency, Credit note works like a charm.
I wrote to PDF Invoices & Packing Slips support and I was told issue is WOOCS related. When deactivating WOOCS, everything works just fine.
In the future, we would like to use WOOCS pro, but without functional Credit notes, we wont be able using functions we paid for.
In case you would agree to solve this issue, I can provide you an access to admin or everything else you would need.
Thanks a bunch for your reply!
Hello,
I would like to report a compatibility issue with WooCommerce PDF Invoices & Packing Slips Pro.
If I want to make a Credit note in other than primary currency, an error occurs (JS alert saying kind of"Invalid refund amount") and Credit note is not made. With primary currency, Credit note works like a charm.
I wrote to PDF Invoices & Packing Slips support and I was told issue is WOOCS related. When deactivating WOOCS, everything works just fine.
In the future, we would like to use WOOCS pro, but without functional Credit notes, we wont be able using functions we paid for.
In case you would agree to solve this issue, I can provide you an access to admin or everything else you would need.
Thanks a bunch for your reply!
Quote from Pablo Borysenco on October 25, 2021, 11:57Hello
Surre! Can you describe in more detail the steps to reproduce this error?
Hello
Surre! Can you describe in more detail the steps to reproduce this error?
Quote from Jaroslav on November 6, 2021, 15:39Hello,
I do apologise for a late answer. First, to reproduce an error, you need to use plugin WooCommerce PDF Invoices & Packing Slips Pro version (paid). In Woocommerce -> Orders, you click on an order paid in EUR (to show it's details). Next, just click the Refund button (button in red oval). Then, weird stuff happens when trying to make a refund. CZK orders are just fine.
For further information about refunding, please see plugin documentation here: https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-refund-credit-note/
If you don't have a Pro version of mentioned plugin, I can make you access to administration. It's just testing version, so you can do whatever you need. Just give me an email to create an account.
Thanks for help.
Hello,
I do apologise for a late answer. First, to reproduce an error, you need to use plugin WooCommerce PDF Invoices & Packing Slips Pro version (paid). In Woocommerce -> Orders, you click on an order paid in EUR (to show it's details). Next, just click the Refund button (button in red oval). Then, weird stuff happens when trying to make a refund. CZK orders are just fine.
For further information about refunding, please see plugin documentation here: https://docs.wpovernight.com/woocommerce-pdf-invoices-packing-slips/creating-a-refund-credit-note/
If you don't have a Pro version of mentioned plugin, I can make you access to administration. It's just testing version, so you can do whatever you need. Just give me an email to create an account.
Thanks for help.
Quote from Pablo Borysenco on November 8, 2021, 13:08Hello
If you don't have a Pro version of mentioned plugin, I can make you access to administration. - Great! and add FTP access( https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png ). My email in private data
I will add this plugin to the adaptation queue
Hello
If you don't have a Pro version of mentioned plugin, I can make you access to administration. - Great! and add FTP access( https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png ). My email in private data
I will add this plugin to the adaptation queue
Quote from Jaroslav on November 9, 2021, 19:18Hi,
I provided information you asked me for. Please let me know if you need further information. Thanks!
Hi,
I provided information you asked me for. Please let me know if you need further information. Thanks!
Quote from Pablo Borysenco on November 10, 2021, 12:09Hello
OK! I added the plugin to the adaptation queue
I will write to you as soon as we get the result
Hello
OK! I added the plugin to the adaptation queue
I will write to you as soon as we get the result
Quote from Pablo Borysenco on November 12, 2021, 18:14Hello
Please do a test
I made it to the last step with no problem - https://c2n.me/4dYB3ry.png
Hello
Please do a test
I made it to the last step with no problem - https://c2n.me/4dYB3ry.png
Quote from Jaroslav on November 14, 2021, 00:39Hello,
I did a test and problem remains the same as before. In screenshot you sent, you should click "ok" when "Are you sure" alert shows. Then, another alert shows, saying "Invalid refund amount". Then the problem I'm trying to describe occurs.
Hello,
I did a test and problem remains the same as before. In screenshot you sent, you should click"ok" when"Are you sure" alert shows. Then, another alert shows, saying"Invalid refund amount". Then the problem I'm trying to describe occurs.
Quote from Pablo Borysenco on November 15, 2021, 12:43Hello
Ok! I thought this was the first step. And I did not do the test further because I thought then you would have to return real money to the user
I will check it
Hello
Ok! I thought this was the first step. And I did not do the test further because I thought then you would have to return real money to the user
I will check it
Quote from Pablo Borysenco on November 19, 2021, 16:35Ok. I did a test - i don't see any error - added video to private data
Ok. I did a test - i don't see any error - added video to private data
Quote from Jaroslav on November 23, 2021, 18:20Thanks for a reply, which helped me to figure it out. In the video, you typed 0,01 EUR to be refunded, but actually 1 EUR was refunded. I tried to reproduce this behaviour, and the same happened. I had to type 0,5 EUR into input, to refund 50 EUR. So, it looks that input value shows 100 times smaller number than really refunded.
Thanks for a reply, which helped me to figure it out. In the video, you typed 0,01 EUR to be refunded, but actually 1 EUR was refunded. I tried to reproduce this behaviour, and the same happened. I had to type 0,5 EUR into input, to refund 50 EUR. So, it looks that input value shows 100 times smaller number than really refunded.
Quote from Pablo Borysenco on November 24, 2021, 10:57Hello
Ok i will check it on friday
Hello
Ok i will check it on friday
Quote from Pablo Borysenco on November 26, 2021, 19:05Hello
this is not a conflict with WooCommerce PDF Invoices & Packing Slips Pro.
I hanged some code in the plugin. Please do a test
My test - https://c2n.me/4e8ARSh
Hello
this is not a conflict with WooCommerce PDF Invoices & Packing Slips Pro.
I hanged some code in the plugin. Please do a test
My test - https://c2n.me/4e8ARSh
Quote from Jaroslav on November 27, 2021, 03:48Hello,
I did a few tests and everything works just fine! Does it mean problem is solved for every website or is it just local solution? Do I need to do something to implement fix on another domain or is it done for good? Thanks a lot for your help!
Hello,
I did a few tests and everything works just fine! Does it mean problem is solved for every website or is it just local solution? Do I need to do something to implement fix on another domain or is it done for good? Thanks a lot for your help!
Quote from Pablo Borysenco on November 29, 2021, 12:30Hello
In file - \wp-content\plugins\woocommerce-currency-switcher\index.php - delete/comment this code - https://share.pluginus.net/image/i20211129132756.png
Hello
In file - \wp-content\plugins\woocommerce-currency-switcher\index.php - delete/comment this code - https://share.pluginus.net/image/i20211129132756.png
Quote from Jaroslav on December 2, 2021, 00:44Thanks, everythig works well :) In case I would like to update this plugin, do I need to comment this line again after update?
Thanks, everythig works well :) In case I would like to update this plugin, do I need to comment this line again after update?
Quote from Pablo Borysenco on December 2, 2021, 11:47Hello
At the moment, yes. But our developer will do a more detailed study of this
Hello
At the moment, yes. But our developer will do a more detailed study of this
Quote from Pablo Borysenco on December 3, 2021, 17:22Hello
Can you drop me initialization file of this third party plugin? This is needed to make the default adaptation.
Hello
Can you drop me initialization file of this third party plugin? This is needed to make the default adaptation.
Quote from Jaroslav on December 12, 2021, 19:09Hello,
sure, no problem. But I don't know, what do you need me to do. Can you provide me further information? Thanks!
Hello,
sure, no problem. But I don't know, what do you need me to do. Can you provide me further information? Thanks!
Quote from Pablo Borysenco on December 13, 2021, 11:48Hello
There is a main file in the folder of this WooCommerce PDF Invoices & Packing Slips Pro, with the help of this file all the functionality is launched. It is usually called index.php or repeats the name of the plugin folder
please drop me this file
Hello
There is a main file in the folder of this WooCommerce PDF Invoices & Packing Slips Pro, with the help of this file all the functionality is launched. It is usually called index.php or repeats the name of the plugin folder
please drop me this file