turbo mode
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
i load the page and wait more than 5 minutes to check if the filters are loaded.
even this, filters where not loaded.i have disable turbo mode until you can advice me how to handle it.
thanks
Hello
I made 2 different videos where it works. I can't solve a problem if I don't see it
Turbo mode - this may not work if your site has JS errors
hi,
i have checked you video and from your video shows that turbo mode does not load all fields for example category.
from my video you will notice the last seconds i move the mouse around the categories sections. all categories are removed and shows only one category.
Hello
Ok! Please check your access
what do you mean my access?
site is open for everyone.
Hello
what do you mean my access? - https://c2n.me/4fh2aAp.png
i have update the credentials
Please check your access - https://c2n.me/4fh67gY.png
try the new account that i have just added
Hello
Can you add FTP access?
i have add the details.
did you had the time to check this?
Hello
today we will check it. If you have server side cache - please disable it
i have disable wp rocket, SG cache but is not possible to disable hosting server Dynamic cache.
website is hosted by siteground.
the problem is that I am 100% sure that it worked, and I made several videos. But if the cache sends the old (not complete) search file all the time, I can't change that.
did you make a new video?
from your last video it shows that initially all categories and filters are loaded but you can notice that are removed one by one after 1-2 seconds.
you can find this from my last video and from your last video.
Hello
I found the reason!
Parent categories should also be checked - https://c2n.me/4fjeI0R.png
i.e. the product must be tagged throughout the taxonomy hierarchy chain
if this is the case, why in normal mode(turbo mode off) is working with no issue?
Hello
Because turbo mode uses a different database (no hierarchy)