Rate breaks on some orders and breaks reports
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello
I added a function to change the rate - https://share.pluginus.net/image/i20240112144923.png
Before using, make a backup of your database
Perfect, thanks for adding it, I’ll try it right now.
But why are rates getting messed up in the first place? Can that be fixed?
Just made a backup of the database, but adding the right rate and clicking 'Update Rate' does nothing
Hello
Just update this order and clear analytic cache - Woocommerce->status->tools - https://share.pluginus.net/image/i20240115121804.png
Updated order, deleted cache and still no change to reports nor orders
And I'm facing a new issue right now. I contacted the Accelerator plugin devs and they disabled caching and we still get the following issue: https://streamable.com/f22cew
The Currency is correct on load and the price is displayed correctly. But short after the page loads, the widget moves to USD (Base currency) and the price is stuck in the right currency. In the example, COP.
Hello
still no change to reports nor orders - one more try, try changing the status of orders (to any status and then return the completed) After each status change, update the order. The point is to activate hooks for order recalculation in the analytics table
And I'm facing a new issue right now. - I can't repeat this, tried the same product on different browsers. Maybe this happens with a specific user role?
Hello,
1. Changing the order status will trigger emails to those clients, so it is not an option.
2. No user roll, using incognito mode on Chrome and Firefox to test, getting the same mismatch. On iPhone, Samsung laptop, Lenovo laptop and MacBook.
Hello
1 I'll pass this on to the developers so they can make a special feature.
2 I also do the test in incognito mode. My test - https://c2n.me/4k9XDlM - The price is correctly redrawn along with the switcher
Hello Pablo,
1. Thank you, any idea why this happens? Are other clients having this problem or is it just me?
2. Is the visit to the single product page directly or dirt you visit the home page? And which browser, just tested on mobile Firefox: https://ibb.co/sHD320g
1 We've never seen an error like this before.
2 This is a product page, I tested it on three browsers and also on a mobile device (android)
Hello Pablo,
Now pixel purchase value is broken too in our Ads manager because of the plugin. I have not gotten a solution for this issue which if the reason the ticket was opened.
Hello
Are you using this plugin? - https://wordpress.org/plugins/pixelyoursite/
Hello Pablo,
No, I’m using: Pixel Manager
Hello
Ok! You can create a new adaptation request - https://currency-switcher.com/woocs-labs
Better create a new topic
Hey Pablo,
The problem is not the pixel plugin as it is showing the wrong order total because of the wrong rate in some orders. We have not fixed this yet. And how can I change the rate in the order? Can you validate the widget you added to change the rate is working?
Also I'm still facing this issue on PC and mobile when using incognito: https://www.loom.com/share/8194d29488204bde9fc4adcc802b04ab?sid=a146699d-1b5a-43c7-9e0f-2c899f3635b0
The widget reverts to USD. This only happens on Incognito.
Hello
Yes it works! I tested it with this order - https://share.pluginus.net/image/i20240131112856.png -
My test - https://share.pluginus.net/video/v20240131113544.mp4 - The plugin correctly redraws the switcher and price
Hello Pablo,
I reinstalled to plugin to see if that would help me fix the rates, but doing that deleted the rate updating widget in the order page. Can you help me adding it again? So that I can check if I can fix all orders.
Thanks,
Sebastián
Hello Sebastián
I will give you a link(in private data) to the plugin version with this functionality