PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Prices are different in the store depending on browser

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hi There

If you are not in the UK then the VAT is removed at checkout based on your shipping address. I am not sure if its possible to do this based on IP alone

Therefore the prices are not incorrect?

Ok!

Drop  me  FTP  access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Do you  have  a  test  site?

You can create  it  with - https://wordpress.org/plugins/duplicator/

Hi Pablo. I can set you up a mirror of the site with FTP access to test.

 

I tried again yesterday with the plugin on and the same thing is still happening. It seems to apply the taxes twice. It seems weirdly transient though. At first when I turned the plugin on it worked fine, then later the prices had all updated in the UK with double VAT

 

What email should I use for the Woocommerce admin?

Hello

What email should I use for the Woocommerce admin? - Added to private  data

Please check: This happens with all products or only with variable

 

Thanks Pablo, just added more to the private store

Good question. 95% of products are variable. I haven't noticed the standard ones

Hello

Please  clear  all  cache  and  transients - https://c2n.me/4bIPkwf.png

do a test

Have you done anything in the meantime? You asked me to do this already and it didn't solve the issue

I have just cleared both of those

Hello

Have you done anything in the meantime?  - Yes! I changed the code on your site. It looks like a problem with the transient of variable prices/ I changed the transient key formation, now you need to do a test

 

 

Morning Pablo

Ah I see ok. When you say I need to do a test you mean turn the plugin back on?

The code, you've changed it in the plugin or on my site? Reason I ask is you were working on the staging site so it would need to be copied over. I made some quite big changes over the weekend as well but on the live site

Hello

I changed  code  in  the  plugin  on  your  site

In  file - wp-content\plugins\woocommerce-currency-switcher\classes\woocs_after_33.php - I changed  this   code - https://c2n.me/4bKrTBR.png

Hi Pablo. Ok great thank you for that!

So to clarify then, I need to copy that code over from the staging server to the live one?

Hello

Yes! if it works correctly on the test site

Hi Pablo. Hope you're well. Trying to change this code on the live site and can't find the directory 'classes'?

 

https://ibb.co/XDnpWVv

 

Hello

So this is not my plugin .

Now I have changed this code -  - wp-content\plugins\woocommerce-currency-switcher\classes\woocs_after_33.php - I changed  this   code - https://c2n.me/4bSkAWl.png

return md5( wp_json_encode($price_hash) . $this->current_currency);

Sorry what do you mean its not your plugin?

 

Understood on the code, but when I access via FTP I can't find the directory 'classes' so can't access woocs_after_33.php to update the code

Hello

Sorry what do you mean its not your plugin? - if plugin folder does not contain folder"classes" So this is not my plugin  OR  this is my plugin but you deleted some folders in it

List  of  folders - https://c2n.me/4bT1Q4O.png

Hi Pablo

This isn't working. I added the code as per your suggestion. I have just activated the plugin and it is applying VAT twice again

 

https://ibb.co/9wxmHQF

Hello

Ok!  How  it  works  on  your  test  site?( unfortunately i can't check it - https://c2n.me/4bVtf85.png )

 

I added it to the live site. Your login is still live. I have updated your password incase theres a problem with that and saved it in the private area