Prices are different in the store depending on browser
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from thealphabeta on March 29, 2021, 12:29Hi There
I am seeing prices are wrong in my store within my normal browser, yet when I look in incognito the price is correct. Not sure what is going on here. It also seems to be transient
Please see below so you can see what I mean, the left is an incognito window showing the correct price and the window on the right showing another price (the incorrect one)
https://ibb.co/ChgjWB0
Hi There
I am seeing prices are wrong in my store within my normal browser, yet when I look in incognito the price is correct. Not sure what is going on here. It also seems to be transient
Please see below so you can see what I mean, the left is an incognito window showing the correct price and the window on the right showing another price (the incorrect one)
Quote from Pablo Borysenco on March 30, 2021, 09:59Hello
It looks like this is a conflict with a third party plugin.
Disable all plugins that change prices and do tests. I think in your case this is a product options plugin
Hello
It looks like this is a conflict with a third party plugin.
Disable all plugins that change prices and do tests. I think in your case this is a product options plugin
Quote from thealphabeta on March 30, 2021, 16:16Hi there
I turned off PPOM which is a plugin I use to add an upsell to the product and I also turned off a plugin for mass updating product variable...neither fixed the issue. The only way I can solve the issue is to switch off your plugin and then all the prices are reflected properly. I would appreciate you offering more assistance to resolve this issue
Hi there
I turned off PPOM which is a plugin I use to add an upsell to the product and I also turned off a plugin for mass updating product variable...neither fixed the issue. The only way I can solve the issue is to switch off your plugin and then all the prices are reflected properly. I would appreciate you offering more assistance to resolve this issue
Quote from Pablo Borysenco on March 31, 2021, 10:25Hello
Ok please clear all transient - https://c2n.me/4bvA8g5.png and drop me exact link to the issue
Hello
Ok please clear all transient - https://c2n.me/4bvA8g5.png and drop me exact link to the issue
Quote from thealphabeta on March 31, 2021, 11:50Hi there, I have tried that and still have the same issue.
I recorded a Loom for you
Hi there, I have tried that and still have the same issue.
I recorded a Loom for you
Quote from Pablo Borysenco on March 31, 2021, 13:20Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Quote from thealphabeta on March 31, 2021, 13:28I have done that thank you.
I don't have a key? I just bought it on Envato and then installed the download, I don't recall having to enter a code?
I have done that thank you.
I don't have a key? I just bought it on Envato and then installed the download, I don't recall having to enter a code?
Quote from thealphabeta on March 31, 2021, 13:28https://ibb.co/YB8Gkyy
Quote from Pablo Borysenco on April 1, 2021, 11:31Hello
Ok! We do not support non-licensed products
To get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Hello
Ok! We do not support non-licensed products
To get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Quote from thealphabeta on April 1, 2021, 11:46But I have already paid for a regular license as you can see from the screenshot from Envato?!
But I have already paid for a regular license as you can see from the screenshot from Envato?!
Quote from thealphabeta on April 1, 2021, 11:48It says here that I have 5 months support remaining? What am I missing?
https://ibb.co/Sv5yKrn
It says here that I have 5 months support remaining? What am I missing?
Quote from Pablo Borysenco on April 1, 2021, 11:56Ok please to get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png - Do you have a problem with that?
Ok please to get license key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png - Do you have a problem with that?
Quote from Pablo Borysenco on April 1, 2021, 17:13I did a test - https://c2n.me/4bwZR1t.mp4 - I can't reproduce the error
I did a test - https://c2n.me/4bwZR1t.mp4 - I can't reproduce the error
Quote from thealphabeta on April 2, 2021, 11:22Nor can I right now either! I will leave it on and see what happens.
Nor can I right now either! I will leave it on and see what happens.
Quote from Pablo Borysenco on April 2, 2021, 11:45Ok! write me if the problem appears again
Ok! write me if the problem appears again
Quote from thealphabeta on April 2, 2021, 12:14Ok great thank you! Weird that after all this time it seems to have just resolved itself
Ok great thank you! Weird that after all this time it seems to have just resolved itself
Quote from Pablo Borysenco on April 5, 2021, 10:00Hello
Ok! Welcome;)
Hello
Ok! Welcome;)
Quote from thealphabeta on April 6, 2021, 09:52Hi again. I seem to be having the same problem again, all the prices have seemingly increased over the weekend and I have had to disable your plugin again!
https://www.loom.com/share/817f1019bd1e4176b74591b9ecd37803
Hi again. I seem to be having the same problem again, all the prices have seemingly increased over the weekend and I have had to disable your plugin again!
Quote from Pablo Borysenco on April 6, 2021, 10:56Hello
very strange.
it looks like double taxes. 105 * 1.4
I'm from Spain - https://c2n.me/4bA6sfd.jpg - but this is the wrong price - https://c2n.me/4bA6x2W.png
Even without my plugin, your site is showing incorrect prices.
I'm not sure, but I ran into a similar error from Kinsta users.
Try to disable Kinsta cache to test
And can you add FTP access
Hello
very strange.
it looks like double taxes. 105 * 1.4
I'm from Spain - https://c2n.me/4bA6sfd.jpg - but this is the wrong price - https://c2n.me/4bA6x2W.png
Even without my plugin, your site is showing incorrect prices.
I'm not sure, but I ran into a similar error from Kinsta users.
Try to disable Kinsta cache to test
And can you add FTP access