New install doesn't work
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from Pablo Borysenco on July 1, 2020, 11:42Hello
The plugin only makes one call to the database to get the plugin settings. After the plugin converts each price on the fly (it is very fast).
Please do this recommendation - https://c2n.me/48dtKIG.png
Hello
The plugin only makes one call to the database to get the plugin settings. After the plugin converts each price on the fly (it is very fast).
Please do this recommendation - https://c2n.me/48dtKIG.png
Quote from starettie on July 1, 2020, 16:42Re: WOOCS plugin slows site down - This issue is not resolved. Site takes unreasonable time to load and navigate when plugin is turned on. Where is the call to the db? To which file? Could there be an issue accessing the dB, which slows the process down? Please try it yourself and see. Turn off plugin and navigate. Turn on plugin and navigate. Huge difference.
Re: WOOCS plugin slows site down - This issue is not resolved. Site takes unreasonable time to load and navigate when plugin is turned on. Where is the call to the db? To which file? Could there be an issue accessing the dB, which slows the process down? Please try it yourself and see. Turn off plugin and navigate. Turn on plugin and navigate. Huge difference.
Quote from starettie on July 1, 2020, 21:33I tried to add the requested code to functions file and it crashed the site. There was an Error updating functions file, then Error 503 for entire site.
Error updating functions file:
"Unable to communicate back with site to check for fatal errors..." - then functions file updated and crashed the site
Below is what I entered into functions file:
//-------------------------------------------------------
//-- Test WOOCS plugin GeoIP
//-------------------------------------------------------add_filter("woocs_geobone_ip",function(){
return true;
});
I tried to add the requested code to functions file and it crashed the site. There was an Error updating functions file, then Error 503 for entire site.
Error updating functions file:
"Unable to communicate back with site to check for fatal errors..." - then functions file updated and crashed the site
Below is what I entered into functions file:
//-------------------------------------------------------
//-- Test WOOCS plugin GeoIP
//-------------------------------------------------------
add_filter("woocs_geobone_ip",function(){
return true;
});
Quote from Pablo Borysenco on July 2, 2020, 14:34Hello
Please check your FTP access
Can I deactivate plugins/theme to test?
Hello
Please check your FTP access
Can I deactivate plugins/theme to test?
Quote from starettie on July 2, 2020, 14:59You have FTP access.
The plugin is currently deactivated, otherwise it's impossible to navigate public site or access admin. If you need to deactivate theme or affect site functionality please coordinate timing with me or do it between 12am-6am EST
You have FTP access.
The plugin is currently deactivated, otherwise it's impossible to navigate public site or access admin. If you need to deactivate theme or affect site functionality please coordinate timing with me or do it between 12am-6am EST
Quote from starettie on July 2, 2020, 15:04Sorry, I corrected FTP access. My fault. Sorry about that.
Sorry, I corrected FTP access. My fault. Sorry about that.
Quote from Pablo Borysenco on July 3, 2020, 10:32Hello
In this case better make clone of the site for testing by this plugin https://wordpress.org/plugins/duplicator/ and I will make tests there
Hello
In this case better make clone of the site for testing by this plugin https://wordpress.org/plugins/duplicator/ and I will make tests there
Quote from starettie on July 3, 2020, 17:21It's a big site to duplicate in a dev environment on the same host - 6.6gigs. I created a sub-domain for it, but then realized that the size of the site will exceed the hosting capacity. There's already a plugin installed - All-in-One WP Migration - but I don't know where to mirror the site for you. Do you have any other ideas?
It's a big site to duplicate in a dev environment on the same host - 6.6gigs. I created a sub-domain for it, but then realized that the size of the site will exceed the hosting capacity. There's already a plugin installed - All-in-One WP Migration - but I don't know where to mirror the site for you. Do you have any other ideas?
Quote from Pablo Borysenco on July 6, 2020, 10:11Hello
You can create the sub-domain without wp-uploads( clear folder )
Hello
You can create the sub-domain without wp-uploads( clear folder )
Quote from starettie on July 6, 2020, 14:40Can you clarify what you need me to do? Do you want me to set up the subdomain with FTP access and WP, and that's it? Without mirroring the website onto the subdomain? Or do you want me to mirror the website without specific files? Please let me know what you need me to do, and I will do it.
Can you clarify what you need me to do? Do you want me to set up the subdomain with FTP access and WP, and that's it? Without mirroring the website onto the subdomain? Or do you want me to mirror the website without specific files? Please let me know what you need me to do, and I will do it.
Quote from Pablo Borysenco on July 6, 2020, 15:42Hello
I gave you an idea how to fix it - https://c2n.me/48hqF35.png
I need a test site (clone of your live site)
Hello
I gave you an idea how to fix it - https://c2n.me/48hqF35.png
I need a test site (clone of your live site)
Quote from starettie on July 6, 2020, 18:08What does this mean, "You can create the sub-domain without wp-uploads( clear folder )"
What is "create the sub-domain without wp-uploads(clear folder)" mean?
What is the idea to fix it? I do not understand. Your png shows my previous message and underlines the 6 gigs? I do not understand how this fixes the problem?
Forgive me if I am being stupid, ignorant or daft. I would like to correct the issue if I understand clearly what to do on my end.
What does this mean,"You can create the sub-domain without wp-uploads( clear folder )"
What is"create the sub-domain without wp-uploads(clear folder)" mean?
What is the idea to fix it? I do not understand. Your png shows my previous message and underlines the 6 gigs? I do not understand how this fixes the problem?
Forgive me if I am being stupid, ignorant or daft. I would like to correct the issue if I understand clearly what to do on my end.
Quote from starettie on July 6, 2020, 23:01Separate question from troubleshooting display currency by IP issue ---
Is there a way to put a decimal in the "Approx price" that displays in the catalog with thumbnail below the price? Currently, it displays one long number (i.e. for 340.00 it shows 34000) - thanks
Separate question from troubleshooting display currency by IP issue ---
Is there a way to put a decimal in the"Approx price" that displays in the catalog with thumbnail below the price? Currently, it displays one long number (i.e. for 340.00 it shows 34000) - thanks
Quote from starettie on July 6, 2020, 23:28You don't need to troubleshoot the IP issue. It works! I had to add "United States" to the GeoIP Rules. (I didn't realize I had to do this) I tested it with someone in the US and it works! Thank you.
FYI - The "Approx price" does not display for someone looking at the site in the US. Only when looking at alternate currency in default country. If I could add a decimal to that number, that would be fantastic. Thanks for all your trouble on this ticket.
You don't need to troubleshoot the IP issue. It works! I had to add"United States" to the GeoIP Rules. (I didn't realize I had to do this) I tested it with someone in the US and it works! Thank you.
FYI - The"Approx price" does not display for someone looking at the site in the US. Only when looking at alternate currency in default country. If I could add a decimal to that number, that would be fantastic. Thanks for all your trouble on this ticket.
Quote from starettie on July 6, 2020, 23:51Sorry, another issue. See image links. On tablet and mobile there is a huge space between the widget title and the drop down. Do you know how I can correct this?
On Mobile:
On Tablet:
Sorry, another issue. See image links. On tablet and mobile there is a huge space between the widget title and the drop down. Do you know how I can correct this?
On Mobile:
On Tablet:
Quote from Pablo Borysenco on July 7, 2020, 10:22Hello
So that I could do a full investigation(problems: WOOCS plugin slows site down and it displays one long number (i.e. for 340.00 it shows 34000) ) - I need a test site(it will also be very useful for you)
I advise you to clone your site and install it on a subdomain. To make this clone of the site take up less memory on your hosting - delete cache files and zip archives, also exclude all wp-uploads contents( This is in the settings of this plugin - https://wordpress.org/plugins/duplicator/ ) After these recommendations, the clone should occupy no more than one gigabyte.
On tablet and mobile there is a huge space between the widget title and the drop down.- These are the styles of your current theme. Try to add this CSS
body .footer_wrap.footer_fullwidth .widget_title {margin-bottom: 10px;
}
Hello
So that I could do a full investigation(problems: WOOCS plugin slows site down and it displays one long number (i.e. for 340.00 it shows 34000) ) - I need a test site(it will also be very useful for you)
I advise you to clone your site and install it on a subdomain. To make this clone of the site take up less memory on your hosting - delete cache files and zip archives, also exclude all wp-uploads contents( This is in the settings of this plugin - https://wordpress.org/plugins/duplicator/ ) After these recommendations, the clone should occupy no more than one gigabyte.
On tablet and mobile there is a huge space between the widget title and the drop down.- These are the styles of your current theme. Try to add this CSS
margin-bottom: 10px;
Quote from starettie on July 7, 2020, 15:29The CSS that you gave didn't work. Something is blowing the space between the title and the container. The other footer widgets are OK so I don't think it's theme related. This is what's in there right now :
/* Currency switcher widget adjustments */
.column-1_3.widget-woocommerce-currency-switcher{
width: 100%;
}
.widget-woocommerce-currency-switcher .select_container{
overflow: visible;
}
.widget-woocommerce-currency-switcher .select_container {margin-left: -20px;
}
The CSS that you gave didn't work. Something is blowing the space between the title and the container. The other footer widgets are OK so I don't think it's theme related. This is what's in there right now :
/* Currency switcher widget adjustments */
.column-1_3.widget-woocommerce-currency-switcher{
width: 100%;
}
.widget-woocommerce-currency-switcher .select_container{
overflow: visible;
}
.widget-woocommerce-currency-switcher .select_container {margin-left: -20px;
}
Quote from starettie on July 7, 2020, 15:30And this
.price div:hover.woocs_price_info ul {
left: 20px;
}
And this
.price div:hover.woocs_price_info ul {
left: 20px;
}
Quote from starettie on July 7, 2020, 16:30Note, the layout issue is only a problem on mobile & tablet. On desktop, it looks fine.
Note, the layout issue is only a problem on mobile & tablet. On desktop, it looks fine.
Quote from Pablo Borysenco on July 8, 2020, 10:14Hello
OK! My test - https://c2n.me/48j2n3s.png
I don't think it's theme related. - Install another theme to test please
Hello
OK! My test - https://c2n.me/48j2n3s.png
I don't think it's theme related. - Install another theme to test please