digitalbowaba(@digitalbowaba)
23 Posts
Customers
Quote from digitalbowaba on November 30, 2022, 13:11
Hello,
I have a major issue going on with the website checkout page. if I choose some other currency other than KWD, the shipping price show way too different and when I move on to pay, it calculates the correct amount. To calculate the shipping, im using a plugin that automatically calculates shipping based on country and city. With my default currency, it shows correct price, but with other currencies, the price is completely wrong and when I select a payment method, it calculates the correct price. I checked with the shipping team and they asked us to check with you and also check with you if there is any javascript error
Hello,
I have a major issue going on with the website checkout page. if I choose some other currency other than KWD, the shipping price show way too different and when I move on to pay, it calculates the correct amount. To calculate the shipping, im using a plugin that automatically calculates shipping based on country and city. With my default currency, it shows correct price, but with other currencies, the price is completely wrong and when I select a payment method, it calculates the correct price. I checked with the shipping team and they asked us to check with you and also check with you if there is any javascript error
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on November 30, 2022, 16:29
This is what the shipping company replied:
woocommerce-multi-currency plugin should add myfatoorah_shipping into its shipping list to avoid the wrong amount issue.
Regarding the mentioned case, please add a hotfix at line 102 on the file wp-content/plugins/woocommerce-multi-currency/frontend/shipping.php on your test server and test the scenario again.
Once everything is working fine on the test server, your team can do the same on the live server and take care to do the same after any updates in the woocommerce-multi-currency plugin until they add myfatoorah_shipping to their shipping list.
This is what the shipping company replied:
woocommerce-multi-currency plugin should add myfatoorah_shipping into its shipping list to avoid the wrong amount issue.
Regarding the mentioned case, please add a hotfix at line 102 on the file wp-content/plugins/woocommerce-multi-currency/frontend/shipping.php on your test server and test the scenario again.
Once everything is working fine on the test server, your team can do the same on the live server and take care to do the same after any updates in the woocommerce-multi-currency plugin until they add myfatoorah_shipping to their shipping list.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 1, 2022, 10:41
Hello
woocommerce-multi-currency - This is not my plugin. Please write which currency plugin you are using
read this - https://currency-switcher.com/woocs-labs
Hello
woocommerce-multi-currency - This is not my plugin. Please write which currency plugin you are using
read this - https://currency-switcher.com/woocs-labs
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 1, 2022, 15:03
WOOCS - WooCommerce Currency Switcher realmag777 is the plugin im using. the issue is with other currency like QAR, SAR, AED. KWD is working fine.
Website link: https://bele-cosmetics.com
WOOCS - WooCommerce Currency Switcher realmag777 is the plugin im using. the issue is with other currency like QAR, SAR, AED. KWD is working fine.
Website link: https://bele-cosmetics.com
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 2, 2022, 13:11
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
This is a conflict with a third party plugin - https://currency-switcher.com/woocs-labs
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
This is a conflict with a third party plugin - https://currency-switcher.com/woocs-labs
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 2, 2022, 17:10
Hello , I have pasted my license key, and update the plugin to the latest version: 2.3.9.2. But the issue is still there. I have deactivated other plugins to see a conflict and still no luck.
The only issue is that upon calculating, the shipping price shows wrong, and when you go ahead and pay with Qatar NAPS, it shows the price which is actually supposed to be made. This is an urgent issue
Hello , I have pasted my license key, and update the plugin to the latest version: 2.3.9.2. But the issue is still there. I have deactivated other plugins to see a conflict and still no luck.
The only issue is that upon calculating, the shipping price shows wrong, and when you go ahead and pay with Qatar NAPS, it shows the price which is actually supposed to be made. This is an urgent issue
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 5, 2022, 11:19
Hello
Did you read this - https://currency-switcher.com/woocs-labs
I have deactivated other plugins to see a conflict and still no luck. - Conflict with third party shipping plugin
You can add wp-admin+FTP access to your test site - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png
I'll add it to the adaptation queue
Hello
Did you read this - https://currency-switcher.com/woocs-labs
I have deactivated other plugins to see a conflict and still no luck. - Conflict with third party shipping plugin
You can add wp-admin+FTP access to your test site - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png
I'll add it to the adaptation queue
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 5, 2022, 16:11
Hello, I have added the access of the website. There is no test site for this anymore, so it is the live where the issue persists
Hello, I have added the access of the website. There is no test site for this anymore, so it is the live where the issue persists
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 6, 2022, 11:57
Hello
To adapt a third-party plugin (code research), we need FTP access.
If you don't have a test site, I highly recommend doing so. Development on a live site is not safe, it can cause the site to work incorrectly (while working with the code)
Hello
To adapt a third-party plugin (code research), we need FTP access.
If you don't have a test site, I highly recommend doing so. Development on a live site is not safe, it can cause the site to work incorrectly (while working with the code)
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 9, 2022, 16:20
Hello,
I have added the url for the test site and the FTP details you requested. Please note that the issue is when you choose any other country than Kuwait.
The Shipping amount will be wrong, and when you go ahead pay, it will show The correct price on the payment portal.
This is what the company said:
"woocommerce-multi-currency plugin should add myfatoorah_shipping into its shipping list to avoid the wrong amount issue.
Regarding the mentioned case, please let your technical team add a hotfix at line 102 on the file wp-content/plugins/woocommerce-multi-currency/frontend/shipping.php on your test server and test the scenario again.
Once everything is working fine on the test server, your team can do the same on the live server and take care to do the same after any updates in the woocommerce-multi-currency plugin until they add myfatoorah_shipping to their shipping list."
Hello,
I have added the url for the test site and the FTP details you requested. Please note that the issue is when you choose any other country than Kuwait.
The Shipping amount will be wrong, and when you go ahead pay, it will show The correct price on the payment portal.
This is what the company said:
"woocommerce-multi-currency plugin should add myfatoorah_shipping into its shipping list to avoid the wrong amount issue.
Regarding the mentioned case, please let your technical team add a hotfix at line 102 on the file wp-content/plugins/woocommerce-multi-currency/frontend/shipping.php on your test server and test the scenario again.
Once everything is working fine on the test server, your team can do the same on the live server and take care to do the same after any updates in the woocommerce-multi-currency plugin until they add myfatoorah_shipping to their shipping list."
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 12, 2022, 11:23
Hello
I want to write again ( https://c2n.me/4hlFT9c.png ): woocommerce-multi-currency - We have nothing to do with this third party currency switcher. This solution does not suit us because it is a different plugin. We don't have any hotfix because their support writes about a completely different plugin.
I added this to the adaptation queue
Hello
I want to write again ( https://c2n.me/4hlFT9c.png ): woocommerce-multi-currency - We have nothing to do with this third party currency switcher. This solution does not suit us because it is a different plugin. We don't have any hotfix because their support writes about a completely different plugin.
I added this to the adaptation queue
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 12, 2022, 16:09
What do you mean you have nothing to do with the third party currency switcher. I have explained many times that I am using this plugin for currency switcher.
https://currency-switcher.com is this not your plugin? when I press on support, it redirects me to this support page. the term"woocommerce-multi-currency” is being used as an example by the DHL company. Please advice how can this issue be fixed now? It has been weeks and there is no update on this matter.
What do you mean you have nothing to do with the third party currency switcher. I have explained many times that I am using this plugin for currency switcher.
https://currency-switcher.com is this not your plugin? when I press on support, it redirects me to this support page. the term"woocommerce-multi-currency” is being used as an example by the DHL company. Please advice how can this issue be fixed now? It has been weeks and there is no update on this matter.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 13, 2022, 10:55
Hello
I wrote this about a response from a third-party plugin support service - https://share.pluginus.net/image/i20221213084159.png - This tip doesn't make sense because it's not my plugin
Please note that there is a difference in the title - woocommerce-multi-currency AND woocommerce-currency-switcher
woocommerce-multi-currency - it's a third party plugin
woocommerce-currency-switcher - this is my plugin and I will investigate the possibility of adapting for my plugin
Hello
I wrote this about a response from a third-party plugin support service - https://share.pluginus.net/image/i20221213084159.png - This tip doesn't make sense because it's not my plugin
Please note that there is a difference in the title - woocommerce-multi-currency AND woocommerce-currency-switcher
woocommerce-multi-currency - it's a third party plugin
woocommerce-currency-switcher - this is my plugin and I will investigate the possibility of adapting for my plugin
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 13, 2022, 15:58
My apologies, we are using woocommerce-currency-switcher which is your plugin. we aren’t using any woocommerce-multi-currency. There has been a misunderstanding from my end. Kindly let me know about the fix for the issue that i mentioned.
My apologies, we are using woocommerce-currency-switcher which is your plugin. we aren’t using any woocommerce-multi-currency. There has been a misunderstanding from my end. Kindly let me know about the fix for the issue that i mentioned.
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 14, 2022, 11:06
Hello
OK! I will write to you as soon as we get the result.
Hello
OK! I will write to you as soon as we get the result.
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 19, 2022, 08:30
Hello Pablo,
hope all is well. I wanted to check in to see if there is any update on this matter. Kindly let me know
Hello Pablo,
hope all is well. I wanted to check in to see if there is any update on this matter. Kindly let me know
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 19, 2022, 13:27
Hello
your plugin is in the queue. I'll text you as soon as we make the adaptation
Hello
your plugin is in the queue. I'll text you as soon as we make the adaptation
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 23, 2022, 16:39
Hello
Please check your access - https://share.pluginus.net/image/i20221223143749.png
Looks like the shipping plugin isn't working. - https://share.pluginus.net/image/i20221223143934.png
Hello
Please check your access - https://share.pluginus.net/image/i20221223143749.png
Looks like the shipping plugin isn't working. - https://share.pluginus.net/image/i20221223143934.png
digitalbowaba(@digitalbowaba)
23 PostsTopic Author
Customers
Quote from digitalbowaba on December 25, 2022, 00:34
Hello, I have fixed both the issues. Updated the password in the private tab and made the plugin work. you will not have an issue checking it now
Hello, I have fixed both the issues. Updated the password in the private tab and made the plugin work. you will not have an issue checking it now
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
Quote from Pablo Borysenco on December 26, 2022, 13:14
Hello
OK! I will write to you as soon as we get the result.
Hello
OK! I will write to you as soon as we get the result.
