When switching currencies, the unit of the fee changes, but the amount remains the same.
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
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I'm encountering a problem. Due to sales region policies, I added custom code that requires additional VAT fees in some regions. However, when editing an order, I noticed that switching currencies changes the currency in the order details, but the amount doesn't change. Could you please help me identify the issue?
I purchased your Pro version plugin.
Hello
Thank you for the report. We investigated it and found some shortcomings on our side, which are now fixed.
A link to the full corrected version is in the private section of this ticket. Please update the plugin: delete the old version and install the new one. If you have any plugins that cache requests, including plugins that cache database queries, please clear those caches as well after the update.
Then run your tests and let us know whether everything works correctly or whether you notice anything else.
Also, please add your purchase code to the private section. I assume you bought the plugin through Freemius.
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I have another question. I didn't log in to this account when I purchased your Pro plugin, so there's no record of my purchase. I'd like to know how to make my account show the purchase record.
Hello
Please check emails you used for purchasing. What system you ised for purchasing, codecanyon or freemius?
freemius
I purchased directly from your website. Do I need to provide any proof? Since I wasn't logged into my account when I made the purchase, how can I make it show that my account has already purchased the product?