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SupportWordPress&WooCommerce Plugins: MDTF - Wordpress Meta Data & Taxonomies FilterWhen press the browser "back" but …

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When press the browser "back" button, mdtf shows "one moment" loading forever (stuck)

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

kbbkk(@kbbkk)

11 Posts

Customers

December 12, 2021, 19:43

Website with problem URL: http://www.ruamsale.com

Problem occurs with: mobile, tablet

Problem doesn't occur with: desktop, laptop

Description of problem: On mobile or tablet, when the user press the search button with the mdtf plugin, and then presses the browser's back button, it will show the mdtf stuck on the latest selection and displays a loading animation"one moment" that stays like this forever.

Has anyone else experienced this?

VIDEO OF THE PROBLEM: https://drive.google.com/file/d/1Xq0Ac58bzL0a4xxyv_ZMe-b1dI8NERR9/view?usp=sharing

IMAGE OF THE PROBLEM: https://drive.google.com/file/d/1a_cnhu0hv0xSMEtx2ZTr8q6m8PSekBMO/view?usp=sharing

Pablo Borysenco(@pavlo_borysenco)

20,287 Posts

December 13, 2021, 10:44

Hello

It seems that this only happens with safari

what plugin version number are you using?

kbbkk(@kbbkk)

11 PostsTopic Author

Customers

December 13, 2021, 15:22

Hello

It seems that this only happens with safari --> it seems to happen on chrome iOS (iphone) as well. I repeated this on chrome on iphone many times. I am also working with a programmer and he uses android and I believe he experiences this problem on android as well.

what plugin version number are you using? --> It says"version 1.2.9"

Pablo Borysenco(@pavlo_borysenco)

20,287 Posts

December 14, 2021, 10:24

Hello

I did a test on android - everything works correctly

Please drop me screenshots of the plugin settings

kbbkk(@kbbkk)

11 PostsTopic Author

Customers

December 15, 2021, 16:16

Hi,

Please see screenshots:

https://drive.google.com/drive/folders/18hBurHMg6fXjAnHHHDGpGom5f8LcMb4p?usp=sharing

Pablo Borysenco(@pavlo_borysenco)

20,287 Posts

December 16, 2021, 10:48

Hello

Yes, we managed to reproduce this error on our website.

This only happens with iOS

I passed this to the developers, we will write to you as soon as we get a solution.

kbbkk(@kbbkk)

11 PostsTopic Author

Customers

December 20, 2021, 16:38

Thanks.

kbbkk(@kbbkk)

11 PostsTopic Author

Customers

December 20, 2021, 16:44

By the way, I also posted this problem on wordpress.org website:

https://wordpress.org/support/topic/when-press-browser-back-button-the-widget-shows-loading-indefinitely/#post-15180993

Are you guys on the same team? Because it's the support for the same plugin?

Pablo Borysenco(@pavlo_borysenco)

20,287 Posts

December 21, 2021, 10:22

Hello

Yes, this is one team.

I will write to you as soon as we get the result

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When press the browser "back" button, mdtf shows "one moment" loading forever (stuck)