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We purchased this plugin, but its now saying that we only have the free version?

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
johnvlittle(@johnvlittle)
17 Posts
Customers
January 19, 2024, 20:59

Hi, we used to have several currencies with the paid version of this plugin.  A development company updated the site and deployed it back to our production hosting, now its saying its not licenced. How do we fix?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 22, 2024, 12:19

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png

It looks like you removed the paid version of the plugin and installed the free one

You should uninstall(delete) the free version and install the paid one - https://codecanyon.net/downloads

#2
johnvlittle(@johnvlittle)
17 PostsTopic Author
Customers
January 23, 2024, 15:26

Hi, we dont have a record of the licence key, as a developer purchased it for us and he is no longer available.  Any suggestions?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 24, 2024, 10:57

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

If you do not have access to the account from which you (your developer) purchased the license, you will not be able to install the paid version of the plugin

It doesn't depend on us

#4
johnvlittle(@johnvlittle)
17 PostsTopic Author
Customers
January 24, 2024, 17:26

Hi, the original developer finally replied, he has an"Item Purchase Code", but there is nothing like a licence key.

Unfortunately, I just repurchased the plugin.

  1. how do I"fix" my current installation which says its the free version, not the purchased one?  I cant find any mention of licence key in the plugin or the admin panel.
  2. Can I get a refund of the duplciate licence I just purchased?
Last edited on January 24, 2024, 17:26 by johnvlittle · #5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 25, 2024, 10:51

Hello

Give me two license keys and I'll check it out. - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134615.png

Please delete the free version  and install the paid version. All settings will be saved

#6
johnvlittle(@johnvlittle)
17 PostsTopic Author
Customers
January 25, 2024, 11:50

Thanks. I havent been able to find anything like a licence key, either on the original purchase or the one I did yesterday.  The only thing I can find is "item purchase code".  Can you get the key from this?

Note, I already have the original paid version installed, Its just reverted itself back to the free version.

Given I have the item purchase code, where can I configure this so I can convert the existing install form the"free" version to the paid version? This is getting quite urgent, as this is preventing us form going live, so any help appreciated.

I haven't been able to find any documentation on how to install the paid for version, or how to delete the current version. Do I need to FTP the downloaded zip file to some folder on the server?

Last edited on January 25, 2024, 12:01 by johnvlittle · #7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 25, 2024, 13:44

I answered you here - https://pluginus.net/support/topic/how-do-i-install-it/#postid-87726

#8