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The order amount cannot be correctly identified

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Yang(@yang-2)
14 Posts
Customers
October 22, 2025, 13:47

After I edited the order, I found that your plugin did not correctly identify the order amount. The WooCommerce order amount on the left is different from the amount displayed by your plugin on the right.

https://ibb.co/vCMPcKjW

#1
Alex Dovlatov(@alexdev)
1,025 Posts
October 23, 2025, 11:20

Hello

Details please, we did testsĀ  https://share.pluginus.net/image/i20251023122026.png and not found issue, describe what you did step by step

#2
Yang(@yang-2)
14 PostsTopic Author
Customers
June 5, 2026, 18:34

https://drive.google.com/file/d/1NLSOegmCPHkrl8akWgfXGkiIyscDZBvb/view?usp=sharing

To help you understand, I've recorded a video for you to see. Please check the currency symbol and amount information in the order details.

#3
Alex Dovlatov(@alexdev)
1,025 Posts
June 8, 2026, 12:24

Hello Yang

Thank you for the video, I checked the same scenario: https://drive.google.com/file/d/1IRvS6RrnskbhfYACl5YNK0BxoQzD6wWt/view?usp=sharing - all is works

So, what to do next:

  • update to the next version of the plugin
  • in the tab Options of the plugin cchange storage, to FOX session for example and do tests
  • create storage site and disable there all plugins exey FOX+ WOO, and check
  • if still troubles share acess in the private area of this ticket to that stage site (wp-admin+ftp) and we will lokk in to it

Private area of the ticket:
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
https://share.pluginus.net/image/i20230222134511.png - place please actual purchase code of the plugin into the private area of this ticket (if plugin is premium version):

 

#4