Product Variation Price Not Updating with FOX Currency Switcher + WooCommerce Custom Product Addons
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
In a recent update, FOX – Currency Switcher Professional for WooCommerce appears to have introduced a compatibility issue with WooCommerce Custom Product Addons (5.x.x). When customers select a different product variation, the product price no longer updates correctly. The variation itself can still be selected, but the displayed price remains unchanged. This issue seems to occur specifically when both plugins are active. Could you please investigate this compatibility issue and provide a fix or workaround?
Hello
Thank you for the report. Before we can investigate this we need to understand what exactly changed on your side, because at the moment the description does not give us enough to work with.
First, please tell us which version of FOX you are running now and which version you consider the last working one. This matters more than it may seem, because our recent releases contain no changes related to product variations at all, so we cannot yet connect the behaviour you describe to a specific update.
Second, and this is the most useful thing you can do for us: please roll back to the version where everything worked and record a short screen video showing the variation selection working correctly. Then update to the latest version and record exactly the same video again, on the same product, doing the same steps. Two videos side by side will tell us in a minute what a text description cannot. Right now we are not entirely sure which element of the page you mean by the price that does not update, whether it is the WooCommerce variation price, the total calculated by the addons plugin, or something else in your theme.
Third, please post a full list of the active plugins on the site with their versions, and the name and version of your theme.
Fourth, and this is important. Your plugin set does not update in isolation. WooCommerce itself, the addons plugin and your theme all release updates too, and any of them can be the actual cause. To separate our plugin from everything else, please make a clone of the site on a test subdomain and reproduce the problem there with everything disabled except WooCommerce, FOX and WooCommerce Custom Product Addons, using your theme. If it does not reproduce in that setup, switch to a default theme such as Storefront and then start enabling your other plugins one by one until it comes back. Whatever brings it back is our answer.
Two quick checks worth doing while you are there. Please look at the browser console on the product page and tell us whether any JavaScript errors appear when you switch a variation, since a JS error from any plugin stops the whole variation script chain. And please tell us whether the problem also happens when the base currency is selected, without switching currency at all.
One note on timing: our support team is on vacation until September 3, so replies in this period may be slower than usual. The more of the above you can send in one go, the faster we can get to an actual answer.
Best regards,
Alex