Problem with free version and Paypal checkout
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
I'm having a problem with the free version while I'm checking how this works before purchasing the full version.
When trying to checkout with Paypal everything works well with the 'BASIC' currency selected in the 'CURRENCIES' tab, but the second currency allowed in the free version doesn't work. Then if I choose that second currency as 'BASIC' in the same tab then this works but not the other currency.
Can you please let me know how this can be resolved or is this a limitation of the free version?
Many thanks
Hello
Check your currency codes - https://developer.paypal.com/docs/api/reference/currency-codes/
Hi Pablo,
Thank you for your response. I checked and the currency code is correct. The problem is that when the basic currency (in CURRENCIES tab) is USD I can launched the Paypal checkout in that currency and I received response to proceed with the payment as normal, but I can't received response If I tried in GBP (in the same session or same cart checkout).
Then If I change the basic to GBP I can launched the Paypal checkout in GBP but not is USD.
So in both cases I can launched the Paypal Checkout but I just received response from the Paypal to proceed whith the payment with the currency that is choosed as BASIC in the CURRENCIES tab.
In both cases I'm able to see the prices in the currency that I choose.
Can you please let me know how this can be resolved or is this a limitation of the free version?
Many thanks
Hello
Please check an option - Advanced->Is multiple allowed=Yes
Hi,
Is in the correct option. Yes.
Thank you.
Drop me exact link to your site
I just sent the site on the Private data for this topic form
Thank you
Hello
I checked your site. But it looks like you disabled my plugin
Please drop me screenshots of the plugin settings
Is now activated again
Thank you
Hello
Plugin not activated
Hi,
You just enter to the main page but the plugin is active in the shop and shopping cart pages only.
Thank you.
Hello
Ok! My test on the shop page - https://prnt.sc/txon9v
Hi,
Oh! I wait for you for a while but I need to go out and I deactivated the plugin again because it doesn't work well.
Now is activated again.
Thank you.
Hello,
Is now activated again.
Thank you.
Hello
Please drop me screenshots of the plugin settings
Hi I have all the screenshots but I can't attached them here or I don't know how can I do it
I'm online in my website can you chat through my website for a minute to show you the screenshots if that's fine for you?
Thank you
You can drop me link to the page of your site with the screenshots
Thank you! It's done!
You've got the link on the private data for this topic label.
Hope that helps.
Activated again now, thank you!
Hello
Very strange. Plugin is configured correctly
Who is the author of the payment system plugin?
you can also contact paypal support they should have logs - this will give information about the cause of the error