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problem with 404 error page showing to guests and not logged in users

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
info@dgodfitness.com(@info-dgodfitness-com)
60 Posts
Customers
November 18, 2020, 19:28

Hi,

iam facing some issues with the plugin on my site. When a guest user try to filter products they get an 404 error page but when a looged in user tries to filter the products there is no issue... Attaching a google drive link to the video pls check and get back

 

link to the video - https://1drv.ms/v/s!AuBhUVwCmvW6gfhHvsfHg_fM_oYFZg?e=YeV97B

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 19, 2020, 10:39

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png I will  check it

#2
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
November 19, 2020, 14:13

i have updated pls check

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 20, 2020, 12:00

Hello

Please  add  FTP access.

Can  I disable  plugins/theme  to  test?

Renew  your  support

#4
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
November 21, 2020, 02:30

Hi i have a staging plugin which creates a staging wordpress site.... i have updated my staging site the link and access to it loading in private data.. pls test on that for disabling plugins and themes

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 23, 2020, 19:07

Hello

Please  check  access to  your   staging  site - https://c2n.me/49WgYrN.png

 

#6
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
November 24, 2020, 18:59

can u check again if it works... i just updated my staging site again

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 25, 2020, 10:28

Hello

The  same  issue - https://c2n.me/49XENDo.png

#8
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
November 25, 2020, 12:54

i have generated a new password for u to access the staging site and update the same in private data pls check.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 26, 2020, 10:37

Hello

Please  do  test

The settings I changed:  https://c2n.me/49YGuSd.png AND  https://c2n.me/49YGBeH.png

#10
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
November 26, 2020, 13:00

Hi i changed the setting on my main site as u suggested.. but it doesnt work also i just also checked on my staging site it still gives error

pls check the following link of the staging site.

https://dgodfitness.com/gym-edge-clone/product-category/protein/

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 27, 2020, 11:27

Hello

Compare the settings with the test site.

Please  renew  your  support

#12
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
November 27, 2020, 11:50

i renewed my support from envato pls update on my site i changed the settings but its still giving 404 error

#13
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 27, 2020, 14:42

check  your  access  to  the main  site - https://c2n.me/49ZXY2U.png

 i just also checked on my staging site it still gives error - My  test - https://c2n.me/49ZYbYh

#14
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
December 2, 2020, 18:36

pls check the private data i have set a new password for both of ur accounts... and also ur test u did as a logged in user in the video it shows u are logged in... i would request you to pls logout and try it as a guest on staging site

#15
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 3, 2020, 11:43

Hello

Ok!  I got it/

But unfortunately, I cannot log into the wp-admin panel now.

#16
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
December 3, 2020, 12:41

i have set a new password which is same for the staging site and the actual site its updated in the end of the private data did you use that password ?

#17
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 4, 2020, 12:17

Hello

Ok!  Please  do  a  test.

My test - https://c2n.me/4a5BUOi.mp4

#18
info@dgodfitness.com(@info-dgodfitness-com)
60 PostsTopic Author
Customers
December 4, 2020, 13:34

hey thats perfect i tried on the staging site works for me too could u pls make the changes on my actual site as well ?

#19
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
December 7, 2020, 11:20

Hello

I  disabled  some  plugins/ Please  check  it  and  try  in  your  live site

#20
12