Quote from kontakt@admatic.dk on June 23, 2023, 12:45

Okay, can you do it on the orgianl page www.telegiganten.dk? I have shared acces to that to

Quote from Pablo Borysenco on June 23, 2023, 12:49

Just  add  this  code - https://products-filter.com/make-page-builders-and-custom-template-filterable

Quote from kontakt@admatic.dk on June 23, 2023, 13:50

I have done that now, but still not working

Quote from Pablo Borysenco on June 26, 2023, 11:52

Hello

Unfortunately FTP is not working

Quote from kontakt@admatic.dk on June 26, 2023, 11:54

hmm, what can we do?

Quote from Pablo Borysenco on June 26, 2023, 12:26

check your  FTP  access

I  get  error - 530 Login incorrect.

Quote from kontakt@admatic.dk on June 26, 2023, 12:34

Can you give me an email I can add you with that?

Quote from Pablo Borysenco on June 27, 2023, 10:55

Hello

Unfortunately support is only on the forum.

You can transfer all access through "private data"

Quote from kontakt@admatic.dk on June 28, 2023, 16:25

the host are asking if you can send a screenshot of the login error you get?

Quote from Pablo Borysenco on June 29, 2023, 11:44

Hello

I tried to connect again to get the logs and now the FTP is working

I will do tests and write to you

Quote from Pablo Borysenco on June 29, 2023, 17:49

Hello

Please  drop me a link where you configured this template(test  site)

 

Quote from kontakt@admatic.dk on June 30, 2023, 10:30

What do you mean? There is link to the arhive here https://telegiganten.dk/vare-kategori/mobiler-tablets/

But if you wanna try on a test site, you can try here: http://telegiganten.telegiganten-repair.dk.linux113.unoeuro-server.com/

But there are not on the same domain, so if you make changes in FTP it would not affect the test site

Quote from Pablo Borysenco on June 30, 2023, 12:16

Hello

You are using a custom template for the archive page.  please give a link where you set up this template (elementor). I want to find settings that can affect this

Quote from kontakt@admatic.dk on June 30, 2023, 12:37

https://telegiganten.dk/wp-admin/post.php?post=842&action=elementor&active-document=20609
https://telegiganten.dk/wp-admin/post.php?post=842&action=elementor

You can see it clearly if you go into a product archive, for example this: https://telegiganten.dk/vare-kategori/mobiler-tablets/
And then in the top you can see "edit with elementor" or "rediger med elementor" if you hover your mouse there you can see two templates for product archive.
There are called "product archive" and "product loop archive"

Quote from Pablo Borysenco on July 3, 2023, 17:07

Hello

You can return the template( https://share.pluginus.net/image/i20230703175513.png ) on the test site and remove the popup ( https://c2n.me/4iS6haF.png )

I want to do more tests on the demo site

 

Quote from kontakt@admatic.dk on July 4, 2023, 11:32

Hello, I do not know why the template is gone? But i removed the pop up

Quote from Pablo Borysenco on July 5, 2023, 16:30

Hello

ok! can you restore that template? Because I can't test

 

Quote from kontakt@admatic.dk on July 6, 2023, 13:27

Hello,
I do not know why it has been deleted. Cant you copy it from the current and make a test? It take a lot of time with writting back and forth like this, and I have a customer that is complaing every day about why it is not working.

Quote from Pablo Borysenco on July 7, 2023, 12:01

Hello

I didn't change the template on your site. I don't have to customize your site and your templates. And in principle, the solution of the incompatibility of a third-party template is not included in support (especially the incompatibility of the template with woocommerce )

I'm waiting for you to provide me with a test environment where I can try to solve your template's problem.

Thank you for your understanding