Plugin not working properly
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Something weird happens with the multi currency plugin sometimes.
There is an order, currency of the order is USD, stores base currency is INR, but the prices inside the order details show USD and INR both at the same time, some number show INR and some numbers show USD.
Check this screenshot of the order detail page in wordpress dashboard:
> The number of the left '24,620.00' has $ sign before it, but the number itself is showing the price in INR.
> The number on the right '$297' is showing the price in USD.
I have also tried to recalculate the order multiple times, still no change.
What caused this and how can I solve this?
Thank you!
Note: There are no browser console error.
Hello
Thank you for the patience while we looked into this.
We have tested the plugin on a clean WooCommerce installation with INR as the base currency and a foreign order currency, and everything displays correctly on our end. This means the issue you are experiencing is most likely caused by a conflict with another plugin or your theme that is interfering with the price display on the order admin page.
Could you please try the following: temporarily deactivate all plugins except WooCommerce and FOX Currency Switcher, then open the affected order and check if the display is still mixed. If it looks correct with only those two active, reactivate your other plugins one by one to identify which one is causing the conflict.
Also, please let us know if you have any other currency-related plugins installed, as having two currency switchers active at the same time is a common cause of this kind of display issue.
Screens of the test:
- https://clip2net.com/s/4nXUUm3
- https://clip2net.com/s/4nXUM3H
- https://clip2net.com/s/4nXUMKd
- https://clip2net.com/s/4nXUNJx