Plugin not show products and icons not working
🎄 Holiday Notice - Support Vacation 🎄
ATTENTION: From December 28, 2025 to January 6, 2026 our support team will be on vacation.
Important information:
- ❌ No ticket responses from December 28 to January 6
- ✅ Support will resume on January 7, 2026
- 📝 You can still submit tickets during vacation - they will be queued and answered starting January 7
- ⚠️ Urgent technical issues: Please check our documentation and codex first
🎅 Season's Greetings! 🎅
We want to thank all our amazing customers for your trust and support throughout 2025!
Merry Christmas and Happy New Year to you and your families! 🎉
We wish you:
- 🚀 Successful online stores
- 💰 Growing sales
- 😊 Happy customers
- 🎯 Achieved goals in 2026
Thank you for being with us! We appreciate every one of you and look forward to continuing our work together in the new year.
Rest, recharge, and see you in 2026!
Best regards,
PluginUs.Net Team
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello
I'll write to you today
Yesterday we tried to save the code, but it looks like your server is preventing us from doing it.
Ok! Yes! you made the settings so that I could not change the code: Server request: open for write: permission denied
I can not do anything
You want to download the entire site?
Hello
No! My plugin and functions.php
I've purchased the plugin from theme forest so the plugin it's the one that it's available...
I've added in private data a drive link with a zip that contains the plugin and my function.php file of the child-theme
please check it and tell me if you have everything now.
Thanks
Hello
Sorry, I don't seem to understand you.
I thought you would give me the opportunity to change the code in these files. Because you set up my FTP access so I can't do research
I do not need to download these files, I need to investigate the problem in your environment. Because you are using a non-standard wordpress architecture.
I'm sure that if I install the plugin on standard wordpress, everything will work correctly, so downloading my plugin from your site won't help me
Hi
Please try again to edit the files, now you should have all the permissions to do that.
Thanks
Hello
Unfortunately, I cannot find the reason why the plugin does not work with such wordpress architecture
You can request a refund(plrase add a link to this topic)
Hi
But the free version of the plugin works good so why the problem it's only with the pro version?
It's really strange....
Hello
I cannot define. There are no errors or warnings. Paid and free versions have the same code
You can try uninstalling the paid version and installing the free version. Save the current settings in the free version and try to install the paid version again. There may be a problem in a specific meta field or category
Hi,
we tried what you suggested but it didn't work, so here we are asking for a refund.
Thank you very much for your help!
Hello
Don't forget to insert a link to this topic
Welcome;)