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Plugin not show products and icons not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 20, 2021, 10:59

Hello

I'll write to you today

Yesterday we tried to save the code, but it looks like your server is preventing us from doing it.

#21
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 20, 2021, 15:45

Ok!   Yes!  you made the settings so that I could not change the code: Server  request:  open for write: permission denied

I can not do anything

#22
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 20, 2021, 17:43

You want to download the entire site?

#23
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 21, 2021, 09:33

Hello

No! My  plugin and  functions.php

#24
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 21, 2021, 10:28

I've purchased the plugin from theme forest so the plugin it's the one that it's available...
I've added in private data a drive link with a zip that contains the plugin and my function.php file of the child-theme
please check it and tell me if you have everything now.

Thanks

Last edited on July 21, 2021, 10:32 by web@jumpgroup.it · #25
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 21, 2021, 12:24

Hello

Sorry, I don't seem to understand you.

I thought you would give me the opportunity to change the code in these files. Because you set up my FTP access so I can't do research

I do not need to download these files, I need to investigate the problem in your environment. Because you are using a non-standard wordpress architecture.

I'm sure that if I install the plugin on standard wordpress, everything will work correctly, so downloading my plugin from your site won't help me

#26
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 22, 2021, 10:55

Hi

Please try again to edit the files, now you should have all the permissions to do that.

Thanks

#27
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 22, 2021, 17:06

Hello

Unfortunately, I cannot find the reason why the plugin does not work with such wordpress architecture

You can request a refund(plrase add a link to this topic)

#28
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 22, 2021, 17:10

Hi

But the free version of the plugin works good so why the problem it's only with the pro version?
It's really strange....

#29
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 23, 2021, 10:46

Hello

I cannot define. There are no errors or warnings. Paid and free versions have the same code

You can try uninstalling the paid version and installing the free version.  Save the current settings in the free version and try to install the paid version again. There may be a problem in a specific meta field or category

#30
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
August 2, 2021, 16:21

Hi,

we tried what you suggested but it didn't work, so here we are asking for a refund.

Thank you very much for your help!

#31
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
August 3, 2021, 10:02

Hello

Don't forget to insert a link to this topic

Welcome;)

#32
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