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Plugin not show products and icons not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
12
web@jumpgroup.it(@web-jumpgroup-it)
16 Posts
Customers
July 5, 2021, 11:59

Hi, I bought the premium plugin but after activating it it doesn't work, it doesn't show me the products and the icons are not displayed well, can you help me? I watched the video tutorials but I don't think there are any particular settings to do.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 6, 2021, 09:31

Hello

Please drop me  wp-admin+FTP  access  - https://share.pluginus.net/image/i20210618130558.png ->  https://share.pluginus.net/image/i20210618130637.png I will  check  it

#2
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 7, 2021, 10:11

Hi,
we don't have FTP Access,
PRIVATE DATA!!!

If you want we can give you ssh or sftp access, let me know
Thanks

Last edited on July 7, 2021, 10:27 by Pablo Borysenco · #3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 7, 2021, 10:48

Hello

This is an open forum. Never post private data here!  In the previous message, I indicated where to insert the data

I highly recommend changing access as soon as possible.

#4
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 7, 2021, 11:28

Hi,
i wrote in the private field the access
Thanks

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 7, 2021, 13:38

Ok!  Please  add  FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png

Can I disable  plugins to  test?

#6
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 7, 2021, 14:50

Hi,

we don't have FTP access, if you want we can give you ssh or sftp access

yes you can disable plugin to test

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 8, 2021, 10:25

Hello

Ok!  Please  add sftp access

#8
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 8, 2021, 15:23

Added SFTP credentials to private datas.

Thank you

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 13, 2021, 17:39

Hello

Please check your SFTP access - Access denied

#10
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 13, 2021, 17:47

I've just tried and all worked, I can enter without problems...

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 14, 2021, 10:12

Hello

Ok! Perhaps you have enabled IP restriction

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 15, 2021, 15:23

I added  my  IP  in private  data

#13
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 15, 2021, 16:50

I saw that the password was wrong, so I changed it in private data. I'm so sorry.

 

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 16, 2021, 17:00

hello

Please  check init  folder - https://share.pluginus.net/image/i20210716175911.png

#15
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 16, 2021, 17:05

Hi

What I need to check folder?
I need to do something?
Can you please explain?

 

Thank

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
July 19, 2021, 11:17

Hello

On the screenshot you can see that your site is not in this folder.

#17
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 19, 2021, 12:07

It's because my site it's in another folder...
https://drive.google.com/file/d/12IfB1D0S3NSCTA345iNAg1Tju1FLh5bc/view?usp=sharing

I didn't see anything in the plugin doc that indicates that the site should be in a specific folder...

#18
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 19, 2021, 14:00

You need to go to /srv/www/armeriainnocenti

#19
web@jumpgroup.it(@web-jumpgroup-it)
16 PostsTopic Author
Customers
July 20, 2021, 10:36

Hi!
Any news?
10 days are gone and nothing solved yet :S

#20
12