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Plugin has disappeared

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hii,

Since 4 months, I bought the plugin and it was working very well till yesterday when I made update for the plugin, everything has been disappeared: top header currency switcher dropdown menu + Footer Switcher Menu + the Currency section in Woo-commerce settings every thing related to the plugin is now disappeared. I tried even to upload the plugin again but every time it says that the plugin is existing but when I search for it in installed plugins it doesn't appear there too.

So would you tell me how could we solve this problem ASAP, because me and my tram supposed to do many things related and depending on it!!!

Waiting you answer,

Mahmoud

Hello Mahmoud

Add  FTP access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Dear Pablo,

Kindly check first the website and inform me what happened or what's going on and I will inform you the rest of information that you need if required.

Thank you in advance.

Dear pablo,

Would you kindly try to answer me faster as I need to move forward.

your fast reply is highly appreciated.

BR,

Mahmoud

Hello Mahmoud

Kindly check first the website - I checked your site right away! And for this reason asked for FTP access.

 try to answer me faster  - To solve this quickly, please try to follow my recommendations.

Hii,

Sorry for delay in answer I had too much meeting regarding this problem.

I have add the FTP in the private data.

Hope to here from you faster as possible.

BR,

Mahmoud

do  a  test please

reason:  For some reason, you deleted files inside the plugin folder

It works now very well...Many thanks Pablo

What do you think?....it was because of someone from my team deleted it or the update we did at the same day?

I need your answer to make sure that will never happen again

.it was because of someone from my team deleted it or the update we did at the same day? - It is possible. The fact that there were no files in the folder

Ok, Thanks

Hello

Welcome;)