Plugin acting weird
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from callmeritesh on December 21, 2022, 08:44Hello,
The plugin is acting strange, here are some instances.
I have a drop-down at the bottom of the footer across the site and have inserted a designed switcher on single product pages.
- The switcher on the product page and the drop-down at the bottom behave independently, both show different currencies, and the footer drop-down shows the correct one mostly.
- I have set to show prices in INR for almost all the countries we serve, but the price still loads in different currencies.
- Even after changing the currency from the switcher on single product pages, the switcher still shows INR only.
- I have set the welcome currency as INR, the page let's say loads in GBP, the flag and the smart designer switcher show INR, and as soon as I click on a variation the price shows in INR
I don't know what's happening here, it's even hard to explain, but there is something wrong for sure.
Kindly helpThank you!
Hello,
The plugin is acting strange, here are some instances.
I have a drop-down at the bottom of the footer across the site and have inserted a designed switcher on single product pages.
- The switcher on the product page and the drop-down at the bottom behave independently, both show different currencies, and the footer drop-down shows the correct one mostly.
- I have set to show prices in INR for almost all the countries we serve, but the price still loads in different currencies.
- Even after changing the currency from the switcher on single product pages, the switcher still shows INR only.
- I have set the welcome currency as INR, the page let's say loads in GBP, the flag and the smart designer switcher show INR, and as soon as I click on a variation the price shows in INR
I don't know what's happening here, it's even hard to explain, but there is something wrong for sure.
Kindly help
Thank you!
Quote from Pablo Borysenco on December 21, 2022, 11:09Hello
Please drop me exact link to the issue
Can you disable a cache plugin and do a test?
Please note that the welcome currency and GeoIP rules only work for the first visit
Hello
Please drop me exact link to the issue
Can you disable a cache plugin and do a test?
Please note that the welcome currency and GeoIP rules only work for the first visit
Quote from callmeritesh on December 21, 2022, 11:13I have provided a link as private data, you can take a look.
I have checked after disabling the cache plugin, no result and more importantly disabling the cache plugin can't be the solution.
I have provided a link as private data, you can take a look.
I have checked after disabling the cache plugin, no result and more importantly disabling the cache plugin can't be the solution.
Quote from Pablo Borysenco on December 21, 2022, 13:16My plugin has nothing to do with switcher in the footer
Please drop me wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
My plugin has nothing to do with switcher in the footer
Please drop me wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
Quote from callmeritesh on December 21, 2022, 13:38I have provided the data, kindly take a look.
Thank you!
I have provided the data, kindly take a look.
Thank you!
Quote from Pablo Borysenco on December 22, 2022, 11:51Hello
Please add FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png
Have you customized the plugin code?
Hello
Please add FTP access - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130637.png
Have you customized the plugin code?
Quote from callmeritesh on December 22, 2022, 12:47Added.
Absolutely no changes have been made.
Added.
Absolutely no changes have been made.
Quote from Pablo Borysenco on December 22, 2022, 17:03Hello
About GeoIP, please, read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me - I created a test page - https://www.anglarsports.com/test-geoip/ - https://share.pluginus.net/video/v20221222145555.mp4 - as you can see woocommerce detects user location incorrectly. You should enable cache compatibility in woocommerce settings
About switcher - https://share.pluginus.net/video/v20221222145426.mp4
Hello
About GeoIP, please, read this - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me - I created a test page - https://www.anglarsports.com/test-geoip/ - https://share.pluginus.net/video/v20221222145555.mp4 - as you can see woocommerce detects user location incorrectly. You should enable cache compatibility in woocommerce settings
About switcher - https://share.pluginus.net/video/v20221222145426.mp4
Quote from callmeritesh on December 23, 2022, 11:15Hello,
I have shared the link with around 8-9 people, the page is showing the correct location and currency, but those same people when checked the product page or any other page where there is woocs price code involved, the currencies were all messed up, the switcher shows INR while the actual price is in AED or EURO. This is constant.Kindly check this:
https://www.loom.com/share/80fad9cf51154777b6e79facf7936bfcThank you!
Hello,
I have shared the link with around 8-9 people, the page is showing the correct location and currency, but those same people when checked the product page or any other page where there is woocs price code involved, the currencies were all messed up, the switcher shows INR while the actual price is in AED or EURO. This is constant.
Kindly check this:
https://www.loom.com/share/80fad9cf51154777b6e79facf7936bfc
Thank you!
Quote from Pablo Borysenco on December 23, 2022, 13:27hello
the page is showing the correct location and currency, - I showed you the test. After I changed the settings it works correctly
But this is a third-party functionality, yes, perhaps this third-party template is not compatible with multicurrency
hello
the page is showing the correct location and currency, - I showed you the test. After I changed the settings it works correctly
But this is a third-party functionality, yes, perhaps this third-party template is not compatible with multicurrency
Quote from callmeritesh on December 23, 2022, 13:33Kindly go through the complete message one more time, when I open the product page the currency in the switcher and the actual price are different.
I would kindly request you take a good hard look it's been creating a lot of issues for me, and above all product variation is a pretty standard thing and variations have nothing to do with the currency change.The video was the second error, the first one is this:
I have shared the link with around 8-9 people, the page is showing the correct location and currency, but those same people when checked the product page or any other page where there is woocs price code involved, the currencies were all messed up, the switcher shows INR while the actual price is in AED or EURO
Kindly go through the complete message one more time, when I open the product page the currency in the switcher and the actual price are different.
I would kindly request you take a good hard look it's been creating a lot of issues for me, and above all product variation is a pretty standard thing and variations have nothing to do with the currency change.
The video was the second error, the first one is this:
I have shared the link with around 8-9 people, the page is showing the correct location and currency, but those same people when checked the product page or any other page where there is woocs price code involved, the currencies were all messed up, the switcher shows INR while the actual price is in AED or EURO
Quote from Pablo Borysenco on December 26, 2022, 12:09Hello
Please fix these errors - https://c2n.me/4hsxHvE.png
clear all cache and do a test
Hello
Please fix these errors - https://c2n.me/4hsxHvE.png
clear all cache and do a test
Quote from callmeritesh on January 17, 2023, 18:00Hello,
I have solved the errors you pointed and tried after clearing the cache, still the same issues
Hello,
I have solved the errors you pointed and tried after clearing the cache, still the same issues
Quote from Pablo Borysenco on January 18, 2023, 12:50Hello
Ok! Please check your FTP access
Hello
Ok! Please check your FTP access