PayPal problem with your plugin
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from Alexandra on November 22, 2019, 19:31Hi,
We encounter a very strange situation on the site.
We received orders at the shop, where it is mentioned that the payment was made through PayPal although we do not have this method of payment available at the shop. There is available only payment by bank transfer and card card (Visa, Mastercad)We mention this problem to the support team of Woocommerce and they manage to figure it out. The PayPal option appears at the check out page even if it is not setup as active. And the problem is from your plugin. When your plugin is deactivated the PayPal disappear from the check out page.
Woocomerce team support answer was: Since PayPal only appears when the WOOCS - WooCommerce Currency Switcher is active, the best thing to do would be to reach out to its developer. There may be a setting to change this that they've created or they may have a workaround.
Please help!
Thank you!
Hi,
We encounter a very strange situation on the site.
We received orders at the shop, where it is mentioned that the payment was made through PayPal although we do not have this method of payment available at the shop. There is available only payment by bank transfer and card card (Visa, Mastercad)
We mention this problem to the support team of Woocommerce and they manage to figure it out. The PayPal option appears at the check out page even if it is not setup as active. And the problem is from your plugin. When your plugin is deactivated the PayPal disappear from the check out page.
Woocomerce team support answer was: Since PayPal only appears when the WOOCS - WooCommerce Currency Switcher is active, the best thing to do would be to reach out to its developer. There may be a setting to change this that they've created or they may have a workaround.
Please help!
Thank you!
Quote from Pablo Borysenco on November 25, 2019, 10:28Hello
Very strange!
Please drop me wp-admin+FTP access( https://c2n.me/42BAoj4.png) I will check it
Hello
Very strange!
Please drop me wp-admin+FTP access( https://c2n.me/42BAoj4.png) I will check it
Quote from Alexandra on November 25, 2019, 10:47Hi,
I have drop the credentials.
Hi,
I have drop the credentials.
Quote from Pablo Borysenco on November 26, 2019, 10:27Hello
Please drop me FTP access/
Hello
Please drop me FTP access/
Quote from Alexandra on November 26, 2019, 11:09I have drop the credentials, did you not get it?
I have drop the credentials, did you not get it?
Quote from Alexandra on November 27, 2019, 10:34Hi, Did you manage to take a look at the problem? Thank you!
Hi, Did you manage to take a look at the problem? Thank you!
Quote from Pablo Borysenco on November 27, 2019, 11:45Hello
I requested FTP access.
You have not provided this at this time.
Maybe you forgot to click on the button - https://clip2net.com/s/44NL0vu
Hello
I requested FTP access.
You have not provided this at this time.
Maybe you forgot to click on the button - https://clip2net.com/s/44NL0vu
Quote from Alexandra on November 27, 2019, 12:25I did click the button, please let me know if you get it.
I did click the button, please let me know if you get it.
Quote from Alexandra on November 28, 2019, 10:14Hi,
Did you receive the it?
Hi,
Did you receive the it?
Quote from Pablo Borysenco on November 28, 2019, 11:12Hello
Yes I got it.
But right now I can’t get this error - https://c2n.me/44OZoFe
Hello
Yes I got it.
But right now I can’t get this error - https://c2n.me/44OZoFe
Quote from admin on November 28, 2019, 12:02Hello Alexandra
Support not see on your site the issue. I can suggest you next - Make next test: create test subdomain on your hosting and using duplicator https://wordpress.org/plugins/duplicator/ create clone of your site. On that clone site disable all plugins exept woocs+woocommerce, disable all kinds of caches and in woocs options press button Save again (you can enable plugins one by one to find conflicated). If still troubles – set default theme – should work, and issue somewhere in wp theme code, maybe in functions.php
Hello Alexandra
Support not see on your site the issue. I can suggest you next - Make next test: create test subdomain on your hosting and using duplicator https://wordpress.org/plugins/duplicator/ create clone of your site. On that clone site disable all plugins exept woocs+woocommerce, disable all kinds of caches and in woocs options press button Save again (you can enable plugins one by one to find conflicated). If still troubles – set default theme – should work, and issue somewhere in wp theme code, maybe in functions.php
Quote from Alexandra on November 28, 2019, 14:09hi,
I added today a custom CSS to hide PayPal on the check out page, because again we received 2 orders that choose PayPal.
Here is the code that I added on the Additional CSS -- APPEARANCE - CUSTOMISE
li.wc_payment_method.payment_method_paypal {
display: none;
}
hi,
I added today a custom CSS to hide PayPal on the check out page, because again we received 2 orders that choose PayPal.
Here is the code that I added on the Additional CSS -- APPEARANCE - CUSTOMISE
li.wc_payment_method.payment_method_paypal {
display: none;
}
Quote from Pablo Borysenco on November 29, 2019, 09:18Hello
Please do test!
Hello
Please do test!
Quote from Alexandra on November 29, 2019, 11:30Hi,
Did you manage to figure out what was the problem?
From my side I do not see the PayPal option on the check out page, but I never saw it. So I can not test if this is solved or not.
Hi,
Did you manage to figure out what was the problem?
From my side I do not see the PayPal option on the check out page, but I never saw it. So I can not test if this is solved or not.
Quote from Alexandra on November 29, 2019, 20:23What did you do? Now the payment with Credit Card is not working anymore.
What did you do? Now the payment with Credit Card is not working anymore.
Quote from Alexandra on November 29, 2019, 20:56I have restored my site to a back-up from 2 days ago. And now the payment with Credit Card is ok now.
I dont know what you did fixing the bug from your plug in, but that crashed the payment with CREDIT CARD.
I have restored my site to a back-up from 2 days ago. And now the payment with Credit Card is ok now.
I dont know what you did fixing the bug from your plug in, but that crashed the payment with CREDIT CARD.
Quote from Pablo Borysenco on December 2, 2019, 11:22Hello
Very strange!
In this case, it’s better to leave this payment system hidden using CSS
Hello
Very strange!
In this case, it’s better to leave this payment system hidden using CSS