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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dennis(@dennis)
6 Posts
Customers
May 26, 2021, 13:28

Hi,

I just updated the plugin to the latest version and suddenly the filter is not working properly anymore.

Please help. I got the Pro version.

See here: https://www.zimmervermittlung-windrose.de/

Regards,

Dennis

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 27, 2021, 09:25

Hello  Dennis

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  FTP+ wp-admin access - https://c2n.me/42BAoj4.png I will  check  it

#2
Dennis(@dennis)
6 PostsTopic Author
Customers
May 27, 2021, 10:54

I added the information!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 27, 2021, 15:50

Hello Dennis

Please  check your  access - https://share.pluginus.net/image/i20210527164906.png

#4
Dennis(@dennis)
6 PostsTopic Author
Customers
May 27, 2021, 15:53

Sorry. Now it is working!

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 28, 2021, 14:06

Hello

Please  disable  ajax  mode  in essential Grid template

#6
Dennis(@dennis)
6 PostsTopic Author
Customers
May 31, 2021, 10:17

Hi,

I cannot find the right place to do so. Please could you tell me where?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 31, 2021, 17:14

Hello

Unfortunately, I did not customize this template.

I just see the template is making an ajax request to display posts - https://share.pluginus.net/image/i20210531181049.png - and this is a separate query in the database and my filter cannot influence this

#8
Dennis(@dennis)
6 PostsTopic Author
Customers
June 1, 2021, 08:42

Hi,

it worked before for 2 years without problems! Ajax was always on. And why does it find nothing at all now, when you check one of the checkboxes under"Extras"? Before I handed you the login data, it showed the correct number of results!

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 1, 2021, 10:59

Hello

 Ajax was always on. - On  filter settings Yes/ But in the template settings, it looks like ajax has been disabled (this may be lazy loading of images)

 it showed the correct number of results! - Yes!  I disabled ajax mode in the filter settings so that the result is loaded. And I see a problem with this - https://share.pluginus.net/image/i20210601115128.png

My  test  - https://c2n.me/4ceb7Ov

You can disable Ajax mode in the template

OR

Disable ajax  mode  in  filter  settings  and  I  will fix  this - https://share.pluginus.net/image/i20210601115128.png

 

 

#10
Dennis(@dennis)
6 PostsTopic Author
Customers
June 1, 2021, 11:21

Hi,

You can disable Ajax mode in the template - I can't find the right spot to disable Ajax mode. I turned on and off"Lazy Load" on Essential Grid under"Smart Loading" but nothing changed. Also cleared all caches of course.

Perhaps you see another option or have another idea?

#11
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 2, 2021, 09:47

Hello

In this case, you'd better ask the plugin support how to change this behavior.

Or ask them a JS function to initialize this behavior

#12