Support Forum

Content of the article

You need to log-in to create request (topic) to the support

MDTF widget not working as expected

This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see green button on the right side) and press Save button.
If you not got email within 24 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.


I bought a license of MDTF and I started to setup the plugin.

Followed your documentation and video tutorial. However, the sidebar widget doesn't work as expected. It replaces the check boxes by horizontal lines with the category name bellow, so it is not possible the user to check any taxonomy.

After several attempts it seems to be other problems with the plugin performance with the theme, but without the first step done it is not possible to make any other feasible test.

Thanks for your assistance.


Hello Rogerio

Please paste wp-admin access -  AND  drop me exact link to the  issue

Hi Pablo,

the url is

2 problems: widget performance on sidebar and empty results page.

I set the widget on the "default sidebar" as checkboxes. You can see it at the bottom of the homepage or on any other page.

Changing checkboxes to label or dropdown or multiple checkboxes the results are not the ones expected.

I set the results to appear on the theme's search page and tested also with the theme's archive page and both appear empty after clicking on the taxonomy.

I noticed that the plugin is generating an error on the permalink of the search results page, the "en" appears duplicated:

Hope not to be a problem of compatibility with the theme.

*credentials attached



Hello Rogerio


Please do not forget to save -




Did you customize a plugin code?

Please paste  FTP access



Just installed and activated it.

Also created the plugin´s templates folder in the theme's child.

See private data.



Can I disable plugins/theme  to test?

As you leave everything as it was, no problem.

I stopped to work on this project since last week, so no information was added meanwhile. But i would like to return on it asap.




this is a conflict with WPML -