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Google Merchant Center Price Mismatch issue

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Parin(@parin)
2 Posts
Customers
February 8, 2023, 14:36

Hello Team,

We are using your Multi currency switcher plugin and there are three currency setup (AED,SAR,USD)

But we are facing major issue with our website and google merchant center Ads, means in our website price showing different and in feed product price showing different.

Please see the attached screenshot and you will see feed price showing different and website price showing different so please let me know how we can solve that issue.

This is My website
https://www.almalaky.com/ [Backend :  https://prnt.sc/I0lI7lcOyksF ]

Let me know what more details you want from our end to fix this issue as our Ads are stopped due to this problem.

Thank you

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 9, 2023, 15:21

Hello

Please update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

Are you using a third party feed plugin?

renew your support

#2
Parin(@parin)
2 PostsTopic Author
Customers
February 14, 2023, 09:28

Hello Pablo,

Are you available to do live chat on Skype, slack, or Google meet call?

As we are using your updated version of currency switcher in website - https://prnt.sc/VbHQzt3bZ3wk

And we also have paid plugin related to google feed this plugin - https://prnt.sc/MqVvFcpoax3h

so now let me know why your plugin currency swithcher not working with GMC? means it's sending wrong currency and price in GMC

I can give you our staging website if you want, but we want solution for that.

Is this something issue with your plugin? or do you have any proof that your plugin don't have that kind issues.

Email : parin@huptechweb.com

let me know if we can do one Quick call please send me an email

Thank you!

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
February 14, 2023, 13:37

Hello

Are you available to do live chat on Skype, slack, or Google meet call? - Unfortunately support is only on the forum.

As we are using your updated version of currency switcher in website  - you are using an old version of the plugin, and therefore I ask you to update the plugin

And we also have paid plugin related to google feed this plugin -  ok! This is an incompatibility with a third party plugin. Please  read  this - https://currency-switcher.com/woocs-labs

Renew your  support

#4