Geolocate not working all steps are followed correctly
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from mrkapable007 on July 15, 2020, 18:34Dear Team,
I am using a multicurrency plugin, however, I have noticed that geolocate function doesn't work, I have tried all possible scenarios but it still doesn't work.
Here is the test I have carried out to try to solve it:
-Disabled Cloudflare + Stackpath CDN (Still didn't work)
-Disabled swift performance caching plugin whilst enabling only the multicurrency plugin (Still didn't work)-Disabled server caching, still doesn't work.
-Followed the troubleshooting procedure as described by the plugin author (Still didn't work)
I have followed the recommendation on FAQ but it doesn't work.
NOTE: i have given access to website admin area plus Cpanel login
PLEASE THIS IS SUPER DUPPER URGENT
Dear Team,
I am using a multicurrency plugin, however, I have noticed that geolocate function doesn't work, I have tried all possible scenarios but it still doesn't work.
Here is the test I have carried out to try to solve it:
-Disabled Cloudflare + Stackpath CDN (Still didn't work)
-Disabled swift performance caching plugin whilst enabling only the multicurrency plugin (Still didn't work)
-Disabled server caching, still doesn't work.
-Followed the troubleshooting procedure as described by the plugin author (Still didn't work)
I have followed the recommendation on FAQ but it doesn't work.
NOTE: i have given access to website admin area plus Cpanel login
PLEASE THIS IS SUPER DUPPER URGENT
Quote from mrkapable007 on July 15, 2020, 19:55I have also noticed, my website becomes super slow, here are some tests carried out.
I disabled it for now, and reverted to my other currency switcher, i will appreciate if your's would work without causing any slow down on my website.
I have also noticed, my website becomes super slow, here are some tests carried out.
I disabled it for now, and reverted to my other currency switcher, i will appreciate if your's would work without causing any slow down on my website.
Quote from Pablo Borysenco on July 16, 2020, 13:41Hello
My plugin does not slow down the site, it only makes one request to the database, then converts prices on the fly - it is very fast
I did test - https://c2n.me/48pRuaH - As you can see, everything works correctly. I create test page - https://vicsenshop.com/test-geoip/
Hello
My plugin does not slow down the site, it only makes one request to the database, then converts prices on the fly - it is very fast
I did test - https://c2n.me/48pRuaH - As you can see, everything works correctly. I create test page - https://vicsenshop.com/test-geoip/
Quote from mrkapable007 on July 16, 2020, 16:47Thank you I see changing to session work and is multiple allowed also made it work.
How i have a bigger problem, the prices become incorrect see image for example.
I would appreciate your urgent help.
Thank you I see changing to session work and is multiple allowed also made it work.
How i have a bigger problem, the prices become incorrect see image for example.
I would appreciate your urgent help.
Quote from Pablo Borysenco on July 17, 2020, 12:08Hello
This is not a standard price display for a variable product - https://c2n.me/48qDVnh.png use the standard method and everything will work correctly
Hello
This is not a standard price display for a variable product - https://c2n.me/48qDVnh.png use the standard method and everything will work correctly
Quote from mrkapable007 on July 17, 2020, 12:36Hello,
No it dosent work correctly, i have tried multiple ways and the price shows up wrong in other countries.
The price you are seeing is not from your plugin, due to the error i deactivated your plugin so you can check it and see.
Kindly check it, you may activate your plugin and see how it works for your self.
Hello,
No it dosent work correctly, i have tried multiple ways and the price shows up wrong in other countries.
The price you are seeing is not from your plugin, due to the error i deactivated your plugin so you can check it and see.
Kindly check it, you may activate your plugin and see how it works for your self.
Quote from Pablo Borysenco on July 20, 2020, 10:19Hello
Can I disable plugins/theme to test?
As it alive site I can suggest you make clone of the site for testing by this plug-in https://wordpress.org/plugins/duplicator/
Hello
Can I disable plugins/theme to test?
As it alive site I can suggest you make clone of the site for testing by this plug-in https://wordpress.org/plugins/duplicator/
Quote from mrkapable007 on July 23, 2020, 06:20Yes you can disable some plugins theme to test, also I mentioned to you earlier, my website becomes super slow when the plugin is active too. You may have a look at that.
Yes you can disable some plugins theme to test, also I mentioned to you earlier, my website becomes super slow when the plugin is active too. You may have a look at that.
Quote from Pablo Borysenco on July 23, 2020, 10:50Hello
I did test - https://c2n.me/48v55T8 - everything seems to be working correctly
It looks like it was a conflict with the discount plugin
my website becomes super slow when the plugin is active too - https://c2n.me/48v5hy1.png - What makes you think that the site is slow?
Hello
I did test - https://c2n.me/48v55T8 - everything seems to be working correctly
It looks like it was a conflict with the discount plugin
my website becomes super slow when the plugin is active too - https://c2n.me/48v5hy1.png - What makes you think that the site is slow?
Quote from mrkapable007 on July 24, 2020, 06:04Hello thank you for your reply,
I have seen the video, however, the GBP is the wrong price, the price in USD is 499 for the item which you test, in GBP the price should be 389, it looks like the multicurrency plugin increased the price.. While the PHP price is correct, is there a way to resolve this?
-Also, do I need to enable geolocate in woocommerce? if I enable the geolocate with page caching option then my website becomes slow.
Hello thank you for your reply,
I have seen the video, however, the GBP is the wrong price, the price in USD is 499 for the item which you test, in GBP the price should be 389, it looks like the multicurrency plugin increased the price.. While the PHP price is correct, is there a way to resolve this?
-Also, do I need to enable geolocate in woocommerce? if I enable the geolocate with page caching option then my website becomes slow.
Quote from Pablo Borysenco on July 24, 2020, 11:30Hello
is there a way to resolve this? - Yes! Please try to watch a video - https://currency-switcher.com/video-tutorials#video_1 Please note that this currency does not exist - https://c2n.me/48w2BHM.png - Read this - http://en.wikipedia.org/wiki/ISO_4217#Active_codes Then update the rate - https://c2n.me/48w2SKO.png I thought you made these settings on purpose
-Also, do I need to enable geolocate in woocommerce? - If you want to use GeoIP rules - Yes
Hello
is there a way to resolve this? - Yes! Please try to watch a video - https://currency-switcher.com/video-tutorials#video_1 Please note that this currency does not exist - https://c2n.me/48w2BHM.png - Read this - http://en.wikipedia.org/wiki/ISO_4217#Active_codes Then update the rate - https://c2n.me/48w2SKO.png I thought you made these settings on purpose
-Also, do I need to enable geolocate in woocommerce? - If you want to use GeoIP rules - Yes
Quote from mrkapable007 on October 8, 2020, 19:43Hello please i need help.
- I don't want to use geolocate because it slows down my website, without geolocate my website is super fast, with geolocating my website is a bit slow., Now I want the users to select the currency using the widget which I add to the top bar. When a currency is selected it goes back to default. I have set it to transient + I am using a page cache plugin, but it doesn't work.
I would appreciate your help.
NOTE: if there is a way to speed things up whilst using geolocate i would appreciate any information on that, if not then i would want the users to manually select the currency using the widget option which is on the top bar.
Hello please i need help.
- I don't want to use geolocate because it slows down my website, without geolocate my website is super fast, with geolocating my website is a bit slow., Now I want the users to select the currency using the widget which I add to the top bar. When a currency is selected it goes back to default. I have set it to transient + I am using a page cache plugin, but it doesn't work.
I would appreciate your help.
NOTE: if there is a way to speed things up whilst using geolocate i would appreciate any information on that, if not then i would want the users to manually select the currency using the widget option which is on the top bar.
Quote from Pablo Borysenco on October 9, 2020, 13:15Hello
Unfortunately, I cannot verify this because you are using another plugin.
if there is a way to speed things up whilst using geolocate - unfortunately this does not depend on our plugin. This is woocommerce functionality. And I'm not sure if geolocation can slow down the site (so you can notice it)
Hello
Unfortunately, I cannot verify this because you are using another plugin.
if there is a way to speed things up whilst using geolocate - unfortunately this does not depend on our plugin. This is woocommerce functionality. And I'm not sure if geolocation can slow down the site (so you can notice it)
Quote from mrkapable007 on October 9, 2020, 13:35Thank you for your response, can you please check I have enabled the plugin now.
I would appreciate your urgent help.
Thank you for your response, can you please check I have enabled the plugin now.
I would appreciate your urgent help.
Quote from Pablo Borysenco on October 12, 2020, 10:21Hello
Can I go to your website and activate my plugin myself?
Hello
Can I go to your website and activate my plugin myself?
Quote from mrkapable007 on October 12, 2020, 10:56Hello Pablo,
Yes, absolutely you can.
I just activated your plugin now also.
Also, something to point is i am not using woocommerce "geolocate" but I enabled "GeoIP" in your plugin, when the user lands on my website, the initial price shown is USD, then I a couple of seconds it shows the user country price due to the GEOIP of your plugin. Now i somehow like the concept but it looks like some sort of external IP is at work which i dont know.
Additionally, i am using payssion payment gateway + plus woocommerce conditional payments, however all of a sudden for no reason i noticed payssion gateways are not showing up properly on checkout anymore.
Just to add, My main Payment gateway DLOCAL is not working on the checkout.
You may go ahead and disable, enable etc.
I would appreciate your urgent help as my website is live, but you can proceed on the live website, i already have a backup.
Hello Pablo,
Yes, absolutely you can.
I just activated your plugin now also.
Also, something to point is i am not using woocommerce"geolocate" but I enabled"GeoIP" in your plugin, when the user lands on my website, the initial price shown is USD, then I a couple of seconds it shows the user country price due to the GEOIP of your plugin. Now i somehow like the concept but it looks like some sort of external IP is at work which i dont know.
Additionally, i am using payssion payment gateway + plus woocommerce conditional payments, however all of a sudden for no reason i noticed payssion gateways are not showing up properly on checkout anymore.
Just to add, My main Payment gateway DLOCAL is not working on the checkout.
You may go ahead and disable, enable etc.
I would appreciate your urgent help as my website is live, but you can proceed on the live website, i already have a backup.
Quote from mrkapable007 on October 12, 2020, 11:34Just to update you about the payment gateway not showing on checkout, I disabled "is multiple allowed" so it goes back to USD on checkout, and also, If on checkout it is on USD then all payment gateway is supposed to work, but it doesn't work..
And it also works with conditional payments plugin.
Somehow I feel it should be able to work with "is multiple allowed" yes to yes.
Just to update you about the payment gateway not showing on checkout, I disabled"is multiple allowed" so it goes back to USD on checkout, and also, If on checkout it is on USD then all payment gateway is supposed to work, but it doesn't work..
And it also works with conditional payments plugin.
Somehow I feel it should be able to work with"is multiple allowed" yes to yes.
Quote from Pablo Borysenco on October 12, 2020, 11:42Hello
I did test - https://c2n.me/49p2HiU - currency switches correctly
I did test with payments - https://c2n.me/49p3yDX.png - but that doesn't depend on my plugin. I even disabled my plugin and no difference
Hello
I did test - https://c2n.me/49p2HiU - currency switches correctly
I did test with payments - https://c2n.me/49p3yDX.png - but that doesn't depend on my plugin. I even disabled my plugin and no difference