FOX and B2BKing + WPC Grouped products
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
based on the wordpress ticket - https://wordpress.org/support/topic/variable-products-default-currency-problem/
I created this topic. My testing says that described issues are still here even on the defalult theme and with all other plugins deactivated. At first we started the support topic with B2BKing support on ticksy. If you want to join, the staging site for testing purpose was created - so I can create you also an account there and send the FTP credentials.
Thx for your support
Best regards
Jaroslav Ondra
Hello Jaroslav
Thank you for the detailed report.
FOX does not modify prices when the default currency is active — it only processes prices when a secondary currency is selected. So if variable product prices show as 0 in the default currency, that value is coming from somewhere else before FOX even touches it.
As a first step, could you please temporarily deactivate B2BKing and WPC Grouped Products and check if variable product prices display correctly in the default currency? This will help us isolate whether the issue is in FOX or in the interaction between those plugins.
Regardless of the result, please share the following in the Private Data section of this ticket so I can investigate directly on your staging site:
- WP admin credentials
- FTP access
I will take a look and see what can be done, though I cannot guarantee a fix if the root cause turns out to be in a third-party plugin's price handling logic.
https://share.pluginus.net/image/i20230222134241.png
https://share.pluginus.net/image/i20230222134615.png
Hello and thx for your answer,
my testing say that with deactivated B2BKing and both wps plugins = grouped products and also variation radio buttons I still see 0 in variable products price in deafault currency = CZK
I added the ftp and site credentials so you can investigate this issue yourself.
Any of your questions will be answered ASAP.
Thx for your support
Best regards
Jaroslav Ondra
Hello Jaroslav
I just looked FOX options on your site and they were wrong:
Basic currency ALWAYS shoould be equal to 1
Looks like now its works on variable products. Please make tests
Hello,
thx for your answer ..
When I was trying to solve the problem I thought that this zero can be a cause ..
But I was not able to change the zero to 1 even if I move the CZK to the first place as I can see on your screenshots. Now i realized that changing the € to default and then back to CZK it will do this trick ..
Thx for your support - I get back to B2BKing support and if needed I will contact you later.
Best regards and enjoy your weekend
Jaroslav Ondra
Hello Jaroslav
You are Welcome!
Hello Alex,
I have some answers from the B2BKing support
One section is also for you again
2. Variable products - B2B price not showing / wrong price
I believe what's happening here is actually the same issue with both: the B2B price is receiving a cached retail value from somewhere (possibly WOOCS). When the cached value matches the retail price, it only shows one price, making it look like the B2B price is missing. When the price is wrong, it actually seems to be that same CZK retail price (showing with a EUR symbol based on global currency). B2BKing uses the upstream price value for B2B pricing and doesn't recalculate it on its own.
I'd suggest asking the FOX / WOOCS team whether they have any internal price cache for variable products - it looks like there could be a caching layer that needs to be cleared or disabled. Also worth checking if you have any object cache on the server as that could also be where it's coming from..
Any suggestions from you side will be appreciated and you can try any modifications on our staging site - if needed
Thx for your support
Best regards
Jaroslav Ondra
Hello Jaroslav
FOX/WOOCS has no internal price cache for variable products — it converts prices on the fly and only when a non-default currency is active.
The symptom you describe sounds more like a hook priority conflict — both FOX and B2BKing hook into WooCommerce price filters, and depending on execution order, B2BKing may be reading the price before FOX has restored the default currency context.
If the B2BKing team wants to coordinate on hook priorities to make both plugins work correctly together, we are open to that cooperation.