Euro sign disappeared
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hello,
I need assistance to fix a critical issue with currency.
I'm developing a multilingual webshop. The currency also varies by country, but the base currency is the euro.
On all pages (product catalog, product page) the euro sign appears before the prices, but it does not appear on the cart and checkout pages.
Instead of Total € 155.70, Total 155.70 is displayed.
If I change the currency, they are displayed without errors. For example, Total 1,726.04 Kč.
If I choose the shortcodes for displaying ([woocommerce_cart], [woocommerce_checkout]), the euro sign is appears.
I'm running latest Woocommerce and FOX - Currency Switcher Professional for WooCommerce v.2.4.3.1
Thank you in advance for your help.
Hello
Thank you for the detailed report.
To help us narrow down the cause, could you please run a quick test on a staging clone of your site:
Disable all plugins except WooCommerce and WOOCS (FOX Currency Switcher), then check if the euro sign is still missing on the cart and checkout pages.
If the issue still happens, switch to the default Storefront theme temporarily and check again.
This will help us determine whether the issue is caused by a conflict with another plugin, or with your current theme, since the symbol displays correctly when using the shortcodes directly.
Please let us know the results of both tests so we can continue the investigation.
Hello,
I made this:
storefront theme, woocs and woocommerce are active.
The euro sign appeared. If I enabled Polylang Pro, the sign is still there, but if I enabled Polylang for WooCommerce too, it disappears.
Hello
Thank you, this narrows it down nicely, good work isolating it to Polylang for WooCommerce specifically.
Could you please open your theme's functions.php file yourself and check if there is any custom code in there that reacts to Polylang for WooCommerce being active and adjusts currency or price formatting. You know your own setup best, so it would help if you could look through it directly.
Also, could you please share a zip of the Polylang for WooCommerce plugin (the Pro version you are using) in the private section of this topic. Since this is a premium plugin we do not have access to its code otherwise, and we would like to look directly at it rather than guess.
It is possible that this plugin has its own internal logic that automatically adapts currency formatting based on the active language, and that this logic is overriding our currency symbol output specifically on the cart and checkout pages for reasons that are not obvious from the outside. It is also possible the conflict is not caused by a single plugin alone but by the combination of scripts running together. Having the actual plugin code, and your eyes on the theme file, will let us check this properly instead of guessing.
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