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SupportWordPress&WooCommerce Plugins: MDTF - Wordpress Meta Data & Taxonomies FilterDropdown filter automatically res …

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Dropdown filter automatically reset and result not correct after auto submit

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Willett(@willett)

8 Posts

Customers

June 1, 2021, 06:59

Hi,

I have encountered an issue whereby after auto submit, the dropdown is reset and all items are showing instead of those items supposed to be filtered. I did the site on another demo server and it works fine over there with the same setting.

From the support forum, I noticed there are users who face the same kind of issue. Is there any fast workaround for this as this is urgent?

Thank you and look forward to your reply.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 1, 2021, 10:22

Hello

Please paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Try to change the storage - https://share.pluginus.net/image/i20210601112226.png

Willett(@willett)

8 PostsTopic Author

Customers

June 1, 2021, 10:31

Hi, I have pasted the license key. Also I tried changing the storage but it still doesn't work. But the filter works fine in the server I built the site initially.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 1, 2021, 13:11

Ok! add wp-admin access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Willett(@willett)

8 PostsTopic Author

Customers

June 2, 2021, 03:54

Hi Pablo,

I have added the wp access and left a remark. Have a look.

Thank you.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 2, 2021, 10:27

Hello

Please add .htaccess login and pswd - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png

Willett(@willett)

8 PostsTopic Author

Customers

June 2, 2021, 12:24

Hi Pablo,

I am sorry but I couldn't give you the ftp access. Is it ok to use plugins such as file manager to access the files?

Thank you.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 3, 2021, 10:01

Hello

Is it ok to use plugins such as file manager to access the files? - I will try

Please please add .htaccess login and pswd

Willett(@willett)

8 PostsTopic Author

Customers

June 3, 2021, 10:08

Hi Pablo,

How do I get the .htaccess for you? Any steps that I can follow?

Thank you.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 3, 2021, 10:16

In the server settings, it is possible to restrict access to some pages.

Usually these rules are specified in the file - .htaccess

It looks like this - https://share.pluginus.net/image/i20210603111639.png

Willett(@willett)

8 PostsTopic Author

Customers

June 3, 2021, 10:21

Hi Pablo,

Thank you for your clarification. I have added the htaccess details. Have a look.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 3, 2021, 13:16

Can I deactivate plugins/theme to test?

Willett(@willett)

8 PostsTopic Author

Customers

June 3, 2021, 13:31

Hi Pablo,

Please use the Health Check & Troubleshooting plugin to do so. The site is live so please do not deactivate the plugin. You can use Health Check & Troubleshooting plugin to deactivate plugin or theme just for admin view.

When you click troubleshoot any of the plugins at the plugin list, the rest of the plugins will be deactivated.

Thank you.

Willett(@willett)

8 PostsTopic Author

Customers

June 4, 2021, 08:51

Hi Pablo,

I have managed to find out the problem. Its caused by a code in htaccess.

Thank you for your time.

Pablo Borysenco(@pavlo_borysenco)

34,196 Posts

June 4, 2021, 10:59