Quote from Pablo Borysenco on January 25, 2021, 11:54

Hello Martin

Please  drop  me  exact  link to  the  issue

Read  this - https://currency-switcher.com/currency-recounts-wrong-double-zero-and-others/

Quote from Martin on January 25, 2021, 13:05

Hi Pablo,

Apologies for the delayed response.

Here is a link to the problem: https://www.vietnamesecoffeeco.com/buy-vietnamese-coffee-online/

Products are displaying the correct converted price but conversion is not being applied to products in basket, (including postage) therefore the customer is charged the wrong amount.

Many thanks,

Martin

Quote from Pablo Borysenco on January 26, 2021, 12:09

Hello Martin

do you use third party plugins to change prices?

Drop me screenshots  of the  plugin settings

 

 

Quote from Martin on January 26, 2021, 13:14

Hi Pablo,

I haven't used any 3rd party plugins to change prices.

Martin

 

Quote from Pablo Borysenco on January 27, 2021, 11:20

Hello Martin

Drop me screenshots  of the  plugin settings  and  list of plugins that you have activated

Quote from Martin on January 27, 2021, 18:24

Hi Pablo,

I have the images of the active plugins  saved as word documents. How do I send you the screenshots?

Is it screenshots of the currency switcher plugin settings you need? If it is do you need them all or certain ones?

Thanks

Martin

Quote from Pablo Borysenco on January 28, 2021, 10:43

Hello Martin

you can use the service to transfer the image  by link. An  example  - clip2net

Or  create  custom  page  on your site  with  these  images  and  drop  me  the link

Is it screenshots of the currency switcher plugin settings you need?  - Currencies/Options/Advanced  tabs

Quote from Martin on January 28, 2021, 11:24

Okay thanks. I have saved links to screenshots of my active plugins.

 

Martin

Quote from Pablo Borysenco on January 28, 2021, 13:31

Ok! Please  desable  all  shipping   plugins  and  -  https://c2n.me/4aJhfWi.png -   do a test

Drop me screenshots  of the  plugin settings

Quote from Martin on January 28, 2021, 14:59

I have disabled the highlighted plugin and all shipping plugins and the problem persists.

I have attached screenshots of the switcher plugin settings.

 

Thanks

Quote from Martin on January 28, 2021, 18:59

Hi Pablo,

Can I please have an update? The switcher plugin is not working at all now and as the shipping plugins are disabled I cannot accept customer orders.

Martin

Quote from Pablo Borysenco on January 29, 2021, 12:29

Hello Martin

Please  check   option - https://c2n.me/4aKaTCG.png

a few weeks ago when there was an issue you asked me to provide you with logon details - This is for paid version users only (extended support)

Quote from Martin on January 29, 2021, 12:55

This option was active and I deactivated, Plugin is not working at all now.

This is for paid version users only (extended support).  Yes. I have  paid for extended support. Presumably that is why you fixed it the last time. I think you will be able to see this from our previous interaction but I'm happy to dig out the confirmation email and send you the code if you need it.

Martin

Quote from Pablo Borysenco on January 29, 2021, 13:40

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and  wp-admin access - https://c2n.me/42BAoj4.png

Quote from Martin on January 29, 2021, 17:34

Pablo,

I have to turn the shipping plugins back on as I have customers waiting to make a purchase. If you need to turn them off again please let me know before you do so.

Thanks,

Martin

Quote from Pablo Borysenco on February 1, 2021, 11:06

Hello Martin

Unfortunately you inserted the wrong license code

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Quote from Martin on February 1, 2021, 11:37

Hi Pablo

 

I have inserted the code as instructed.

 

Martin

Quote from Pablo Borysenco on February 2, 2021, 10:42

Hello Martin

Problems only on the cart page

My test - https://c2n.me/4aMNc7L

Please add  FTP  access

Can I disable  plugins/theme  to test?

 

Quote from Martin on February 2, 2021, 13:01

Hi Pablo,

How do I add FTP access?

 

Martin