Currency Defaulting To Home Currency Upon Shipping Method Selection Or Checkout Page
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from mmurray on February 24, 2021, 01:33We had this problem start a few days ago. When any product is added to the shopping cart the currency is ok, but when a shipping method is selected an error occurs and the currency is changed to USD (home currency). Also when the customer proceeds to the checkout page the currency changes to USD. The selected currency (CAD in this example) is not maintained.
We have the GEO Locating for the Currency Switcher plugin enabled. Our home currency is USD. There are three other currencies.
It used to work ok. Any idea how to fix it?
Thanks 🙂
The page I need help with: https://www.camcentral.net
We had this problem start a few days ago. When any product is added to the shopping cart the currency is ok, but when a shipping method is selected an error occurs and the currency is changed to USD (home currency). Also when the customer proceeds to the checkout page the currency changes to USD. The selected currency (CAD in this example) is not maintained.
We have the GEO Locating for the Currency Switcher plugin enabled. Our home currency is USD. There are three other currencies.
It used to work ok. Any idea how to fix it?
Thanks 🙂
The page I need help with: https://www.camcentral.net
Quote from Pablo Borysenco on February 24, 2021, 12:04Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png and wp-admin access - https://c2n.me/42BAoj4.png
Quote from mmurray on February 24, 2021, 19:50Hello,
That was completed. Please email me if you need anything else for the fix or send instructions on how to fix.
Thanks.
Hello,
That was completed. Please email me if you need anything else for the fix or send instructions on how to fix.
Thanks.
Quote from Pablo Borysenco on February 25, 2021, 10:46Hello
Please update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Clear all cache and do a test
Hello
Please update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/
Clear all cache and do a test
Quote from mmurray on February 25, 2021, 11:00Hello,
We have version Version 2.2.8.1 of the currency switcher plugin installed.
What is the current version available?
I cleared the Cache in Woocommerce. We are not running any website caching plugins.
I tested it now and it still does not work.
Please let me know what the latest version are. Can I just login to the Envato website and download the latest version?
Thanks :)
Hello,
We have version Version 2.2.8.1 of the currency switcher plugin installed.
What is the current version available?
I cleared the Cache in Woocommerce. We are not running any website caching plugins.
I tested it now and it still does not work.
Please let me know what the latest version are. Can I just login to the Envato website and download the latest version?
Thanks :)
Quote from mmurray on February 25, 2021, 11:04I downloaded the latest version and will try now. It was easier to login to Envato and download the ZIP.
v.2.3.4.1 (09-12-2020)
- 1 jQuery fix for WordPress 5.6 compatibility
I downloaded the latest version and will try now. It was easier to login to Envato and download the ZIP.
v.2.3.4.1 (09-12-2020)
- 1 jQuery fix for WordPress 5.6 compatibility
Quote from Pablo Borysenco on February 25, 2021, 11:19Ok! I'm waiting for your answer
Ok! I'm waiting for your answer
Quote from mmurray on February 25, 2021, 11:20Hello,
I tested after the plugin update and it did not work. It does not allow the currency change.
When I turn off the GeoLocating setting in the plugin for the country that I am in (Canada) it works temporarily. I can choose any currency. But it still changes to USD when I choose the shipping method no matter what currency is selected.
So it is still not working after the plugin update and cache clearing. Please advise how to fix?
Thanks :)
Hello,
I tested after the plugin update and it did not work. It does not allow the currency change.
When I turn off the GeoLocating setting in the plugin for the country that I am in (Canada) it works temporarily. I can choose any currency. But it still changes to USD when I choose the shipping method no matter what currency is selected.
So it is still not working after the plugin update and cache clearing. Please advise how to fix?
Thanks :)
Quote from Pablo Borysenco on February 26, 2021, 11:43Hello
Did you customize code?
Do you have a test site?
Please drop me FTP access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
Can I deactivate plugins theme?
Hello
Did you customize code?
Do you have a test site?
Please drop me FTP access - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png
Can I deactivate plugins theme?
Quote from mmurray on February 26, 2021, 16:59We cannot provide FTP access.
You can use the WP File plugin to update files if you need to. WP Admin access is provided using a temp account in the private section.
Please do not turn our Theme off, it will need a lot of work when it is turned back on.
We need this fixed right away. Cannot make any sales on the website right now.
Thanks :)
We cannot provide FTP access.
You can use the WP File plugin to update files if you need to. WP Admin access is provided using a temp account in the private section.
Please do not turn our Theme off, it will need a lot of work when it is turned back on.
We need this fixed right away. Cannot make any sales on the website right now.
Thanks :)
Quote from Pablo Borysenco on March 1, 2021, 17:33hello
Disable these plugins and do a test - https://c2n.me/4b8Ey8y.png
hello
Disable these plugins and do a test - https://c2n.me/4b8Ey8y.png