Conversion issues with PayPal, Stripe and Refounds.
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Quote from claudiobors on December 24, 2024, 13:17Hello!
After conducting several tests, we noticed that promotional codes are calculated correctly when using bank transfer. However, the issue persists with PayPal and the plugin we are using with Stripe.
Given our need for everything to work seamlessly, we would like to request your direct assistance in resolving this issue. We are willing to purchase the PRO version and contribute to solving the problem, which could also benefit other customers.
Thank you.
Two pics of the working plugin with bank transfer:
https://ibb.co/8dwnScX
https://ibb.co/4SzjJJz
Hello!
After conducting several tests, we noticed that promotional codes are calculated correctly when using bank transfer. However, the issue persists with PayPal and the plugin we are using with Stripe.
Given our need for everything to work seamlessly, we would like to request your direct assistance in resolving this issue. We are willing to purchase the PRO version and contribute to solving the problem, which could also benefit other customers.
Thank you.
Two pics of the working plugin with bank transfer:
https://ibb.co/8dwnScX
https://ibb.co/4SzjJJz
Quote from Pablo Borysenco on December 25, 2024, 10:29Hello
ok! PayPal does not convert fees, refunds and discount coupons. Did I understand you correctly?
You gave me 2 screenshots. But I see that all the prices on this screenshot are converted. Please describe in more detail what is wrong in these screenshots
Hello
ok! PayPal does not convert fees, refunds and discount coupons. Did I understand you correctly?
You gave me 2 screenshots. But I see that all the prices on this screenshot are converted. Please describe in more detail what is wrong in these screenshots
Quote from claudiobors on January 3, 2025, 20:56Good Morning and happy new year!
Any news for us?thanks
Good Morning and happy new year!
Any news for us?
thanks
Quote from Pablo Borysenco on January 6, 2025, 11:24Hello
Happy new year!
PayPal does not convert fees, refunds and discount coupons. Did I understand you correctly?
You gave me 2 screenshots. But I see that all the prices on this screenshot are converted. Please describe in more detail what is wrong in these screenshots
Hello
Happy new year!
PayPal does not convert fees, refunds and discount coupons. Did I understand you correctly?
You gave me 2 screenshots. But I see that all the prices on this screenshot are converted. Please describe in more detail what is wrong in these screenshots
Quote from claudiobors on January 7, 2025, 18:25Hello
The plugin is functioning correctly with bank transfers, as demonstrated by the two attached screenshots.
However, as previously mentioned, we are still encountering issues with PayPal, specifically with the conversion of fees and refunds.We are using the latest official version of WooCommerce PayPal Payments.
Thanks a lot
Hello
The plugin is functioning correctly with bank transfers, as demonstrated by the two attached screenshots.
However, as previously mentioned, we are still encountering issues with PayPal, specifically with the conversion of fees and refunds.
We are using the latest official version of WooCommerce PayPal Payments.
Thanks a lot
Quote from Pablo Borysenco on January 8, 2025, 10:54Hello
Please check your wp-admin access
Hello
Please check your wp-admin access
Quote from claudiobors on January 9, 2025, 00:11Hi!
Now you can log in.Thanks
Hi!
Now you can log in.
Thanks
Quote from Pablo Borysenco on January 9, 2025, 10:32Hello
Your access - https://share.pluginus.net/image/i20250109103151.png
Hello
Your access - https://share.pluginus.net/image/i20250109103151.png
Quote from claudiobors on January 20, 2025, 04:07Try to access here:
Quanticbot.ai/wp-admin
the website is identical to the previous one in terms of operation and related problems.
I also point out that when we go to convert multiple products, it converts the totals but not the individual products, where only the currency symbol changes.
screen attached https://ibb.co/72CB6b5
Thanks a lot
Try to access here:
Quanticbot.ai/wp-admin
the website is identical to the previous one in terms of operation and related problems.
I also point out that when we go to convert multiple products, it converts the totals but not the individual products, where only the currency symbol changes.
screen attached https://ibb.co/72CB6b5
Thanks a lot
Quote from Pablo Borysenco on January 21, 2025, 14:22Hello
About stripe payment - https://currency-switcher.com/woocommerce-stripe-payment-gateway
Can you add FTP access?
screen attached https://ibb.co/72CB6b5- screen attached https://ibb.co/72CB6b5
Hello
About stripe payment - https://currency-switcher.com/woocommerce-stripe-payment-gateway
Can you add FTP access?
screen attached https://ibb.co/72CB6b5- screen attached https://ibb.co/72CB6b5
Quote from claudiobors on January 23, 2025, 15:11FTP Access added.
Thanks
FTP Access added.
Thanks
Quote from claudiobors on January 30, 2025, 13:21Hello, good morning.
Any news?
Thanks!
Hello, good morning.
Any news?
Thanks!
Quote from Pablo Borysenco on January 31, 2025, 14:26Hello
Please do a test
I made an adaptation for the regular paypal fee
Please give me a link to order with paypal with refund
Hello
Please do a test
I made an adaptation for the regular paypal fee
Please give me a link to order with paypal with refund
Quote from claudiobors on February 3, 2025, 21:22First of all, we would like to thank you for your support. We have conducted some tests, and everything is working correctly.
However, we would like to address another issue we previously mentioned:
When changing the currency for a credit note, the currency symbol updates correctly, but the numerical value remains unchanged.
Please find the attached screenshot for reference. https://ibb.co/V0yNDfyw
First of all, we would like to thank you for your support. We have conducted some tests, and everything is working correctly.
However, we would like to address another issue we previously mentioned:
When changing the currency for a credit note, the currency symbol updates correctly, but the numerical value remains unchanged.
Please find the attached screenshot for reference. https://ibb.co/V0yNDfyw
Quote from Pablo Borysenco on February 4, 2025, 10:27Hello
Does this happen with all products or just custom ones(LearnDash)?
Hello
Does this happen with all products or just custom ones(LearnDash)?
Quote from claudiobors on February 6, 2025, 03:14Hi!
It happens with standard products, becouse we use standard products to activatate learndash courses.
Thanks!
Hi!
It happens with standard products, becouse we use standard products to activatate learndash courses.
Thanks!
Quote from Pablo Borysenco on February 6, 2025, 10:37Hello
Ok! Please disable these third party plugins that affect prices and do a test
Hello
Ok! Please disable these third party plugins that affect prices and do a test
Quote from claudiobors on March 30, 2025, 03:02Hi Pablo,
We have some problem with discount conversion,
Try to see the attached image: https://ibb.co/QjjHk2z4Thanks :)
Hi Pablo,
We have some problem with discount conversion,
Try to see the attached image: https://ibb.co/QjjHk2z4
Thanks :)
Quote from Pablo Borysenco on March 31, 2025, 09:50Hello
Is this discount functionality provided by a third party plugin?
Please read this - https://currency-switcher.com/woocs-labs
Hello
Is this discount functionality provided by a third party plugin?
Please read this - https://currency-switcher.com/woocs-labs
Quote from claudiobors on March 31, 2025, 12:08Hi,
No, we’re just using the default WooCommerce discount code system.
We're also experiencing an issue with partial refunds — the refunded amount is not being converted properly.
Thanks
Hi,
No, we’re just using the default WooCommerce discount code system.
We're also experiencing an issue with partial refunds — the refunded amount is not being converted properly.
Thanks