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Conflict with Sales Analysis Plugin and Woocommerce Analytics

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
mahmoudkh(@mahmoudkh)
4 Posts
Customers
January 12, 2021, 16:29

Hello,
We are using WOOCS - Woocommerce Currency Switcher plugin in our website and it is working good,

But we have problem in Woocommerce Analytics data, the problem is that orders which its currency different from base currency (KWD) viewed in base currency without convert the total order amount.
ex: the total order amount is 50 SAR, it is viewed in Analytics as 50 KWD.

Also in Sales Analysis Plugin we have the same problem
(plugin page: https://woocommerce.com/products/sales-analysis-for-woocommerce)

Could you please provide me with the solution of those problems

Thank you

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 13, 2021, 11:00

Hello

your purchase key can not be validated, please login into codecanyon account and duplicate your message there on the plugin forum, just copy/paste

Please  clear cache  - https://c2n.me/4ax8cH6.png

Also in Sales Analysis Plugin we have the same problem - this is a conflict with a third party plugin - https://currency-switcher.com/woocs-labs/

#2
mahmoudkh(@mahmoudkh)
4 PostsTopic Author
Customers
January 16, 2021, 10:14

Hello

I logged in my account in Codecanyon and copy/paste the message but you ask me to contact through support form in this page,

 

I attached the Codecanyon account email in private data for this topic,

 

I need for solution as fast as possible,

Thank you.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 18, 2021, 11:42

Hello

Unfortunately, I have not found any messages from this user  - https://c2n.me/4aANBUV.png

#4
mahmoudkh(@mahmoudkh)
4 PostsTopic Author
Customers
January 18, 2021, 20:50

Hello,

I am sorry I sent the message in wrong place,

Hope you received the new message (I already sent another message)

 

Many thanks.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 19, 2021, 11:51

Hello

Ok!  thank you!

Please drop me  FTP+wp-admin to your test site - https://c2n.me/43SC6rb.png ->https://c2n.me/42BAoj4.png - I will try  to fix  it

Last edited on January 19, 2021, 11:51 by Pablo Borysenco · #6
mahmoudkh(@mahmoudkh)
4 PostsTopic Author
Customers
January 19, 2021, 16:17

Hello,

I sent to you the data of our staging website to test the solutions,

if it is worked we will deploy it into production website,

If you have any inquiries please let me know,

Many thanks.

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
January 20, 2021, 18:46

Hello

Please  update  plugin  to  latest  version  - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

Clear all  cache  ( https://c2n.me/4aDa334.png )  and  do  a test

#8