Composite products spinner never stops when Fox is activated
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
I am running FOX - Currency Switcher v1.4.9, composite products plugin 11.0.7 and woocommerce Version 10.9.4.
On the front end, when I go to choose a component from a composite product that is optional, it lets me make my choice, but it leaves the spinner spinning. This is disconcerting since it makes it look like the site is still working but it isn't. Whatever is supposed to turn off the spinner isn't working it seems. Our live site product page exhibits the behavior here: https://northarmknives.com/product/lynx-hunting-knife-with-kydex-sheath for the"Carry Type" component.
If i disable Fox, the spinner doesn't keep turning.
Hello John
Thanks for the clear report and the live URL, that helps a lot. I was able to reproduce the stuck spinner on your product page for the"Carry Type" component, and I can confirm it happens only while FOX is active, so we definitely need to get to the bottom of it.
To diagnose this properly I need to test on a copy of your site rather than the live one, so I can switch the theme, toggle options and disable other plugins one by one without disturbing your shop or your customers. The stuck spinner can come from the theme, from another script that hooks into the component selection, or from the way FOX redraws prices when a cache mode is used, and the only reliable way to tell these apart is to test on your actual setup.
Could you please:
1. Create a staging copy of this live site (most hosts offer a one-click staging clone; if yours does not, a manual clone to a subdomain is fine).
2. Make sure FOX - Currency Switcher is updated to the latest version on that staging copy.
3. Post the access to that staging site in the private area of this ticket: FTP or SFTP details plus a wp-admin login.
Once I have that, I will run the tests there (theme switch, plugin-by-plugin check, and the FOX cache-related options) and report back with what is keeping the spinner on and how to fix it.
Please put the credentials only in the private section of this ticket, not in a public reply. Then write here short message that you did it.
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Hi Alex,
Thanks for your analysis so far. I prefer not to create a staging site except for major overhauls. We are on AWS lightsail and staging a new site is no small thing.
But I am willing to try out suggestions you may have if they are reasonable to do while I have the site closed briefly for maintenance. This morning I did switch temporarily to the storefront theme and the behavior is the same.
If I could revert safely back to an older version of Fox, I'd be willing to install and try it. It feels like this happened relatively recently in the last couple of months or so.
Thanks,
John