Compatibility with PixelYourSite
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi team,
I was encountered an issue testing on my site the Pixel Events from Meta. configured together with Meta Support using PixelYourSite plugin (actually best preferred from they).
I've a site selling products to the same country with the option to pay with USD or PEN currencies.
Actually USD is the main currency of the site.
In the first image you can see that the Pixel is recognizing the AddToCart Event with USD currency and 98.00 as the value. Coinciding with value and currency with elements added into the Cart page. Fine.
Link 1: https://imgur.com/bnjhFpI
But in the secong image, still staying on the same cart page without refreshing the page, if you switch to another currency (PEN) the URL add the /?currency=PEN parameter and update all the values with PEN currency (perfect all this), but isn't refresh or uptade the value on the Pixel (is changing only the currency): AddToCart Event with PEN currency and 98.00 as the value.
Link 2: https://imgur.com/ngpWFkW
-----
What do you think is the problem? I don't have a Cache plugin activa at the moment.
Thanks in advance.
Hello
Please read this - https://currency-switcher.com/woocs-labs
Try in file - \wp-content\plugins\woocommerce-currency-switcher\index.php - comment/delete this code - https://share.pluginus.net/image/i20230814130846.png
Thanks Pablo,
I have made the suggested change on that code line. But the issue still remains.
At first time, into the Checkout Form, for example, you can check at the screenshot that the InitiateCheckout event is working fine: https://imgur.com/a/gaRdAPW
After clicking PEN currency into the Currency Switcher, the SubTotal/Value is don't refreshed: https://imgur.com/a/QnsI19M
But if you click another time to USD currency, you receive the last value of the previous selected currency: https://imgur.com/a/8QWpAKe
Hello
Please drop me exact link to the issue.
Hi,
Sure. Here the links to the site:
First, add some product to the cart: https://caribeazul.com.pe/producto/hi-def-brow-gel/?attribute_pa_color=marron-medio
And after, you can go to the Cart page (check the AddToCart event): https://caribeazul.com.pe/mi-bolso/
Or directly to the Checkout form page (check the InitiateCheckout event): https://caribeazul.com.pe/finalizar-compra/
To track the Meta Pixel events, you need activate the Meta Pixel Helper browser extension.
Hello
Ok! It looks like this third-party plugin has its own cache
you can drop me wp-admin+FTP to your test site - https://share.pluginus.net/image/i20230222134241.png ->https://share.pluginus.net/image/i20230222134615.png
I'll add it to the adaptation queue
Great!
Already added the access requested (WP and FTP).
Hello
Ok! I will write to you as soon as we get the result
Hello
It looks like AddToCart Even is not configured on the test site and I can't test the functionality.
Hi Pablo,
The AddToCart Event is active on the test site, but isn't is you're connected with the Admin user (just try in Incognito/Private browser window).
This because we need avoid tracking the events from user admin sources.
I have tried and is working: https://imgur.com/GrwgL2I
You can test with InitiateCheckout event at the checkout form.
Hello
Ok! Thank you
I will check it
Hello
Please do a test
I added in file -\wp-content\plugins\pixelyoursite\includes\functions-woo.php - code - https://share.pluginus.net/image/i20230901182046.png
if (isset($GET['currency'])) {
WC()->cart->calculate_totals();
}
Hello,
Thanks for your support. But after testing incognito and disabled cache isn't working.
Here the confirmation: https://imgur.com/a/MM47ubJ
After switching from USD to PEN, the currency change well but doesn't the value.
Hello
OK! I will check it
Hi Pablo,
Just a little touch to know if you have some updates about this error.
Appreciating your support.
Hello
Unfortunately our developer was not able to test this last week, but we will do it this Friday
sorry for delay
Hello
Please do a test
Hi Pablo!
Now is working fine!
I've tested on the product page and checkout form. The FB Pixel events are refreshing their values at same moment of switching the currency.
You think is all solved after this?
Hello
You think is all solved after this? - I think yes.
In file -\wp-content\plugins\pixelyoursite\includes\functions-woo.php - I deleted code - https://share.pluginus.net/image/i20230918104818.png
Ok,
Thank you very much Pablo!
About this change, we've only the option to hardcode the change in that plugin right?
You think is neccesary comment this issue to the PixelYourSite support?
Just to know the next step to fix definitly this issue.