Quote from Pablo Borysenco on May 13, 2020, 11:29

Hello

Your  link - DNS_PROBE_FINISHED_NXDOMAIN

our merchant account - describe it in more detail what is it

Read  this  please - https://currency-switcher.com/currency-recounts-wrong-double-zero-and-others/

Quote from Gifts Tomorrow on May 13, 2020, 12:41

Hi, sorry what i mean is, within our Braintree account (where the funds land).

So will this fix the issue?
Read  this  please - https://currency-switcher.com/currency-recounts-wrong-double-zero-and-others/

Quote from Pablo Borysenco on May 14, 2020, 11:32

Hello

 Braintree account - This is the functionality of a third-party plugin.

read  this please - https://currency-switcher.com/woocs-labs/

Quote from Gifts Tomorrow on May 15, 2020, 14:21

Hi,

We just have 1 issue.

When 'Is multiple allowed' is set to 'Yes' the user sees everything correctly in their currency, but the money deducted from them in £'s is of the same figure. So for PLN for example that is over 5times the amount they should be paying. (for example, zł10.00 is what they see £10.00 is what they are charged).

When 'Is multiple allowed' is set to 'No' the user sees everything correctly in their currency until they get to the basket, it is then showing £'s the correct amount, they are also getting charged the correct amount. So, for now, I have it set on this. I have also removed the selector from the basket page, as it has no effect on this page, it will only ever show pounds, due to multiple set to no.

So, how do we have it set up to work so that they see their selected currency within the basket, but be charged the correct amount in pounds? Do we have to buy the plugin? Is this a common issue? Or do we need to use a different currency plugin?

I hope you can help here, it is important for us to get this working correctly ASAP.

Many thanks
Mark T

Quote from Pablo Borysenco on May 18, 2020, 11:21

Hello

OK!  This is incompatible with a third-party plugin. Read  this  - https://currency-switcher.com/woocs-labs/

Add  wp-admin+FTP  access - I will add this plugin to the adaptation queue

Quote from Gifts Tomorrow on May 19, 2020, 09:47

Hi, thanks, can I private message you these detals please?

 

Thanks

Mark T

Quote from Pablo Borysenco on May 19, 2020, 10:34

Hello Mark

You can add data  here- https://c2n.me/47AlDaX.png -> https://c2n.me/42BAoj4.png

 

Quote from Gifts Tomorrow on May 19, 2020, 12:57

oh, yes! thanks. i have just done this.
this site is live and running.

 

hope you can find this issue here, thanks allot :)

Quote from Pablo Borysenco on May 20, 2020, 10:16

Hello Mark

Please  add FTP access

Quote from Gifts Tomorrow on May 20, 2020, 10:20

Hi, it is there, scroll down :)

Quote from Pablo Borysenco on May 20, 2020, 10:59

Ok

I added  it  to adaptation queue

Quote from Pablo Borysenco on May 28, 2020, 15:40

Hello

Please  check  wp-admin access - https://c2n.me/47K63T4.png

Quote from Gifts Tomorrow on May 28, 2020, 15:45

Hi, please try the new password thanks

Quote from Pablo Borysenco on May 28, 2020, 16:55

Hello

please describe in more detail what should I do to get this error

Quote from Pablo Borysenco on May 28, 2020, 16:57

Hello

if it is a live site - create clone of it by https://wordpress.org/plugins/duplicator/ and send me access there (wp-admin + ftp)  because I afraid to broke your site

Quote from Gifts Tomorrow on May 28, 2020, 17:19

Thanks will be in touch again ASAP.

Quote from Pablo Borysenco on May 28, 2020, 17:26

Hello

Ok!

Quote from Gifts Tomorrow on June 4, 2020, 10:04

Hi Pablo, there is now a duplicated site, you can test on here, https://duplicator.giftstomorrow.co.uk/wp-admin/ you can use the same login for FTP and admin.

The error we are getting is when we use 'is multiple allowed' 'yes' the user sees their currency throughout the purchase and it all looks as though they are paying the correct amount. But when we look at our merchant account transactions the figure is the same but in pounds. So, for example, people using PLN will have spent 5 times the amount.

When we use 'is multiple allowed' 'no' the user sees their currency until the checkout, then it only will show pounds. The transactions are then all correct but we need the user to only see their currency, not pounds.

Hope we can find a fix :)

 

Many thanks

Mark T

Quote from Pablo Borysenco on June 4, 2020, 17:13

Hello

I checked - it looks like my plugin is transferring the correct currency

Please write  to  Braintree support.  Ask if they support this PLN currency.