Quote from majazmaja on June 4, 2021, 13:50

https://analemma-water.com

this is the webshop link

 

 

Quote from majazmaja on June 4, 2021, 13:56

i found where is the problem shown - i tried to recreate the error - and track it in this point.

my geolocation price is EUR 179,9eur - and if you change this price on the cart page to $ it just switches to $ without changing the price, only the currency label.

and that is wrong because it is 30$ difference in price.

 

how to prevent that.

the only thing that crosses my mind to disable the switch on the cart and checkout page.

 

Quote from Pablo Borysenco on June 7, 2021, 11:07

Hello

It looks like a conflict with a third party plugin

please  drop  me   wp-admin access - https://c2n.me/42BAoj4.png - I will  check  it

Quote from majazmaja on August 5, 2021, 15:37

Hi

so I thought that I resolved the issue by removing currency options from pages, but it still happens

 

I have fixed prices for 2 products ( no automatic conversion) 179,9$ and 149,9eur

 

I had a problem when customers come from Europe and change somehow currency and their price goes to 149,9$

But now I got the same problem with a US customer, and $ is our first currency, so now really something is off.

I still don't know how they manage to do that as I was never able to get that result, no matter how many times I changed the currency. it was always ok.

 

I have geo IP turned on, with countries in Europe that use euro as their main currency, and usually, it goes ok, and it was ok for a month now, and now I started noticing every day at least one order that has the wrong conversion so I had to turn off the plugin until I get this thing resolved.

Is there maybe some setting that impacts conversions that are with fixed prices?

I had a similar problem with another plugin, and they told me that it is this fixed price-setting that can malfunction and just change the tag, and not the price, so we have 30$ loss on every wrong order.

can you help with that, please.

Quote from Pablo Borysenco on August 6, 2021, 11:42

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Update  the  plugin  to  latest  version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato/

and their price goes to 149,9$ - It is very strange. Because this is a fixed price and it is not possible to get it in another currency. The issue may be related to a third party plugin - https://share.pluginus.net/image/i20210806124059.png or  with payment system

Quote from majazmaja on August 6, 2021, 21:27

I updated the plugin, and all other plugins, and woo-commerce, theme, all important things,

 

I don't see any image on the link below.

 

the payment system is set up to receive dollars and euros, so there shouldn't be a problem.

 

thank you

 

Quote from Pablo Borysenco on August 9, 2021, 11:57

Hello

I checked your site in more detail

1) My plugin is not working on the checkout page - https://c2n.me/4cWXbWi.png - Maybe you did it recently

2) It looks like GeoIP is not working correctly due to caching - https://c2n.me/4cWXl2F - I  created a test  page - https://analemma-water.com/woocs-geoip

3) This third party plugin - https://share.pluginus.net/image/i20210809124456.png -  also affects prices. - https://share.pluginus.net/image/i20210809124843.png in  cart - https://share.pluginus.net/image/i20210809124947.png

4) Can I change the symbol to eur? -  https://share.pluginus.net/image/i20210809125645.png it's easier to distinguish prices

Quote from majazmaja on August 10, 2021, 15:59

1) My plugin is not working on the checkout page - https://c2n.me/4cWXbWi.png - Maybe you did it recently  - yes this is new, i removed all disabled pages for now, to see if this works - i was trying to get result before but with no luck

2) It looks like GeoIP is not working correctly due to caching - https://c2n.me/4cWXl2F - I  created a test  page - https://analemma-water.com/woocs-geoip   - i can turn off cache plugin, but how to avoid that issue, sometimes i need caching

3) This third party plugin - https://share.pluginus.net/image/i20210809124456.png -  also affects prices. - https://share.pluginus.net/image/i20210809124843.png in  cart - https://share.pluginus.net/image/i20210809124947.png  - this one is a problem as i need that plugin - and these prices are also new with latest update ( because we have 2 wateouses, I can change the price for them, but if it is left empty it shows 0, so i put regular price on both, and eur price is same for both - below.

4) Can I change the symbol to eur? -  https://share.pluginus.net/image/i20210809125645.png it's easier to distinguish prices - i changed that now.

what can you suggest - If i turn off geo ip, and people choose for themselfes if they wish euro , will that help?

and warehouse plugin must stay. so this settup actually is correct.  but the last one is confusin to me as well - i don't understand how can it show both prices in sthe same line.

that was a mystery to me from the beginning.

 

thank you

 

regards

 

 

 

 

 

Quote from Pablo Borysenco on August 11, 2021, 09:40

Hello

2 - Read  this  please - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me/

3 - Read  this  - https://currency-switcher.com/woocs-labs/

 If i turn off geo ip, and people choose for themselfes if they wish euro , will that help? - It's not a proble. Even if this option doesn't work, the prices shouldn't be so confused.

I think the problem is in the third-party plugin, it overrides the price(incompatibility with multicurrency)