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Wrong conversion

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
aaslin(@aaslin)
3 Posts
Customers
April 5, 2023, 17:42
  1. I converted a site with base currency INR into base currency USD in the FOX Settings page.
  2.  I setup manual fixed price for USD for all 1000 products.
  3. I then added new currencies like cad, euro etc and setup the proper conversion rates.
  4. But now when i check the product pricing for cad, euro etc, the pricing is huge HUGE HUGE. Your plugin is taking INR values previously set (when INR was the base currency) as the USD value and multiplies it with converion rate resulting in huge prices.

Assume:

when i created the woocommerce product, i manually set INR 499 as the product price.

Then under fox settings, i converted the default currency to USD. Then set USD 29.99 as fixed price values under each product manually.

Then under fox settings, Made USD as the sites welcome and default currency.

Now, as USD is the base currency, CAD Value for USD 29.99 must be CAD 40.3, But the value is CAD 671 .

 

How to fix it now?

 

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 6, 2023, 09:56

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

 

#2
aaslin(@aaslin)
3 PostsTopic Author
Customers
April 7, 2023, 20:53

Ok I have added the required data.

#3
aaslin(@aaslin)
3 PostsTopic Author
Customers
April 7, 2023, 21:01

I am now in the process of going into each product and changing the INR value into USD value manually. For such products, the price is showing right.

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
April 10, 2023, 10:13

Hello

Yes, sure. All prices must be in one (base) currency.

If you change the base currency of the plugin, the prices do not change

#5