Wooommerce failed order
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Dear Pablo,
I used your plugin from years ago but some time ago I experienced an issue with my international customers. I have your plugin activated to switch the currencies on the products but just to pay in € in the checkout. The message that recieved my customers is:"UNPROCESSABLE ENTITY. The requested action could not be performed, sematically incorrect, or failed business validation. CANNOT MIX CURRENCIES" Can you help me with that issue please? I received a failed order from my woocommerce customers when that happens.
I look forward to hearing from you about this.
Thank you.
Kind Regards,
Bel
Hello Bel
Are you sure that your payment system supports other currencies?
What plugin version number are you using?
Hello Pablo,
I used the WooCommerce PayPal Payments Version 1.7.1
I work with this plugin before without any issue.
Thank you,
Bel
We have done tests with WooCommerce PayPal Payments Version 1.7.1 - this should work well
What plugin(WOOCS) version number are you using?
Do you use third party pricing plugins?
No, I don't use any pricing plugin.
The plugin WOOCS is Version 2.3.7.5
I have 3 currencies. My welcome currency is €. Then $ and £
On the WOOCS Advanced settings, the first parameter: Is multiple allowed - I said NO because I would like to receive the paypal payments just in euros.
On the WOOCS Payment settings, again the first parameter: Payments behavior - is in IS SHOWN position and the Paypal and credit card form is in blank. Not sure if I need to place any currency here but I worked for years with this same settings configuration and I never received any issue with the payments.
Thank you
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
On the WOOCS Advanced settings, the first parameter: Is multiple allowed - I said NO - It is very strange! Therefore, with this setting on the checkout page, the plugin resets the currency and does not affect the formation of the order
Problem with only one user?
Hello,
Following your intructions I shared the information that you request me but I not receive any response from you yet.
Please, come back with a response when you can because I'm waiting from you to solve my issue.
Thank you
Hello
Unfortunately, when information in private data changes, I do not receive notifications. You should send a message like"Done!"
Error appears before paypal payment window loads?
Can you drop me wp-admin access - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png ?
For a test, you can try an alternative solution
Please set Is multiple allowed as Yes
And in functions.php add
add_filter('wp_head',function(){
if(is_checkout() && class_exists('WOOCS')){
global $WOOCS;
$WOOCS->set_currency('EUR');
}
});