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WOOF Product Filters - Empty Terms Issue

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
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Hi Pablo,

We appear to be having a bit of an issue with the premium version of the WOOF Product Filters.

Now this may be a data population issue or it could be with the plugin, im not sure but would appreciate any input.

We have populated the filters on the website and these seem to function perfectly fine at the parent category level. However when we hit the sub-category levels, all of the filters still show even when there are no products available in the sub-category.

Heres a screen recording to demonstrate this.

https://screencast-o-matic.com/watch/cYhYlAk525

If you need anything else, let me know!

 

 

Hello

Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png

Add  exact  link to the  issue

Hi Pablo,

Ive added that for you.

Hello

Please  add  access

Hi Pablo,

Thats been added for you.

Hello

I mean - add .htaccess   access

Hi Pablo,

We are using Nginx for this website.

Hello

Great!  Please  add  this  access - https://c2n.me/47ICY7o.png

Hi Pablo,

That has been added for you.

Hello

Ok!  Please  drop  me  FTP  access

Hi Pablo,

 

Unfortunately we cant provide FTP access as its not enabled on the server & wouldnt be able to provide FTP access for security reasons.

 

Is there anything that can be done without the need for FTP access?

Hello

unfortunately for research I need FTP access

Can  I disable plugins/theme to test?

Hi Pablo,

Please feel free, i have asked the client to not edit the website whilst we look into this.

Hello

very strange! For some reason, the filter does not see the current category

I need FTP to find the reason

Hi Pablo,

Would you be able to send me your SSH key?

We can then look to add you to the server allowing SFTP access.

Hello

Added  in private  data

Thanks Pablo,

ive added the SFTP details to the private notes for you.

You key has been added to the server.

Hello

Sorry!  I  generated  old type  of  key!

Please  add  new  public key(ssh2)

Hi Pablo,

No problem, thats been added for you.

Hi Pablo,

I was just wondering if there was any update on this at all?

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