Lewisangell(@lewisangell)
11 Posts
Customers
Quote from Lewisangell on May 20, 2020, 14:40
Hi Pablo,
We appear to be having a bit of an issue with the premium version of the WOOF Product Filters.
Now this may be a data population issue or it could be with the plugin, im not sure but would appreciate any input.
We have populated the filters on the website and these seem to function perfectly fine at the parent category level. However when we hit the sub-category levels, all of the filters still show even when there are no products available in the sub-category.
Heres a screen recording to demonstrate this.
https://screencast-o-matic.com/watch/cYhYlAk525
If you need anything else, let me know!
Hi Pablo,
We appear to be having a bit of an issue with the premium version of the WOOF Product Filters.
Now this may be a data population issue or it could be with the plugin, im not sure but would appreciate any input.
We have populated the filters on the website and these seem to function perfectly fine at the parent category level. However when we hit the sub-category levels, all of the filters still show even when there are no products available in the sub-category.
Heres a screen recording to demonstrate this.
https://screencast-o-matic.com/watch/cYhYlAk525
If you need anything else, let me know!
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on May 21, 2020, 11:45
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Add exact link to the issue
Hello
Paste your license key here - https://c2n.me/43SC6rb.png -> https://c2n.me/42HBIt7.png
Add exact link to the issue
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on May 21, 2020, 11:51
Hi Pablo,
Ive added that for you.
Hi Pablo,
Ive added that for you.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on May 22, 2020, 12:04
Hello
Please add access
Hello
Please add access
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on May 22, 2020, 12:35
Hi Pablo,
Thats been added for you.
Hi Pablo,
Thats been added for you.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on May 25, 2020, 11:31
Hello
I mean - add .htaccess access
Hello
I mean - add .htaccess access
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on May 27, 2020, 10:59
Hi Pablo,
We are using Nginx for this website.
Hi Pablo,
We are using Nginx for this website.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on May 27, 2020, 12:13
Hello
Great! Please add this access - https://c2n.me/47ICY7o.png
Hello
Great! Please add this access - https://c2n.me/47ICY7o.png
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on May 27, 2020, 12:13
Hi Pablo,
That has been added for you.
Hi Pablo,
That has been added for you.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on May 28, 2020, 10:38
Hello
Ok! Please drop me FTP access
Hello
Ok! Please drop me FTP access
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on May 28, 2020, 11:45
Hi Pablo,
Unfortunately we cant provide FTP access as its not enabled on the server & wouldnt be able to provide FTP access for security reasons.
Is there anything that can be done without the need for FTP access?
Hi Pablo,
Unfortunately we cant provide FTP access as its not enabled on the server & wouldnt be able to provide FTP access for security reasons.
Is there anything that can be done without the need for FTP access?
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on May 29, 2020, 11:05
Hello
unfortunately for research I need FTP access
Can I disable plugins/theme to test?
Hello
unfortunately for research I need FTP access
Can I disable plugins/theme to test?
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on May 29, 2020, 14:38
Hi Pablo,
Please feel free, i have asked the client to not edit the website whilst we look into this.
Hi Pablo,
Please feel free, i have asked the client to not edit the website whilst we look into this.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on June 1, 2020, 11:41
Hello
very strange! For some reason, the filter does not see the current category
I need FTP to find the reason
Hello
very strange! For some reason, the filter does not see the current category
I need FTP to find the reason
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on June 1, 2020, 14:30
Hi Pablo,
Would you be able to send me your SSH key?
We can then look to add you to the server allowing SFTP access.
Hi Pablo,
Would you be able to send me your SSH key?
We can then look to add you to the server allowing SFTP access.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on June 2, 2020, 11:18
Hello
Added in private data
Hello
Added in private data
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on June 2, 2020, 11:26
Thanks Pablo,
ive added the SFTP details to the private notes for you.
You key has been added to the server.
Thanks Pablo,
ive added the SFTP details to the private notes for you.
You key has been added to the server.
Pablo Borysenco(@pavlo_borysenco)
29,364 Posts
Quote from Pablo Borysenco on June 3, 2020, 12:55
Hello
Sorry! I generated old type of key!
Please add new public key(ssh2)
Hello
Sorry! I generated old type of key!
Please add new public key(ssh2)
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on June 3, 2020, 12:56
Hi Pablo,
No problem, thats been added for you.
Hi Pablo,
No problem, thats been added for you.
Lewisangell(@lewisangell)
11 PostsTopic Author
Customers
Quote from Lewisangell on June 4, 2020, 13:15
Hi Pablo,
I was just wondering if there was any update on this at all?
Hi Pablo,
I was just wondering if there was any update on this at all?