PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

Woof- New Load with many problems.

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Mark(@mark-2)
10 Posts
Customers
September 27, 2019, 00:09

I just installed Woof and the following problems are occurring:

  1.  auto-filter function isn't working.
  2. when i choose the filter button that is in the wrong place to begin with, it doesn't filter correctly.  No matter what category I choose it takes my 60 items and filters it to 58.  The same results which is all the items continues to show.
  3. The Apply Filters button is missing.  I was able to get Clear Filters button showing.  The Filter button that is showing is under the slider filter and it a different shape and style.
  4. The wording in the search by SKU and search by Text boxes are not showing up centered and readable.
  5. In the filter pane on the right the Product Categories title needs to be changed to Need Categories.  I don't see where to do this.
  6. When I attempt to change the styling of the radio buttons the system will not allow any changes.

I'm using WordPress 5.2.3, BuddyBoss 1.1.7, Woo Side Cart, Ninja Tables Pro, PDF Embedder, Really Simple CAPTCHA, WP Image Zoom, and WP Google Map Plugin.  I use Safari, FireFox, and Chrome.  All of the browsers show the same problems.

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 27, 2019, 12:48

Hello

Please drop  me  exact  link to the  issue

#2
Mark(@mark-2)
10 PostsTopic Author
Customers
September 27, 2019, 15:36

https://network153.net/needs/

This is a woocommerce shop page.  Not the default they have but I pointed it to this page.  I have the premium version of Woof.

#3
Mark(@mark-2)
10 PostsTopic Author
Customers
September 27, 2019, 23:55

I also just enabled Frontend Editing and it isn't working properly.  It won't save changes.

#4
Mark(@mark-2)
10 PostsTopic Author
Customers
September 29, 2019, 00:05

Sorry Frontend Editing is another plugin.  Disregard.

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
September 30, 2019, 14:10

Hello

I can not check - https://c2n.me/43QdEDB.jpg

#6
Mark(@mark-2)
10 PostsTopic Author
Customers
September 30, 2019, 20:50

What do you need so you can check?

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 1, 2019, 13:50

Hello

You  drop me  link to the  issue - https://c2n.me/43Rn9s6.png - I can not see this page! - https://c2n.me/43QdEDB.jpg

Also please paste your license key here - https://c2n.me/42HBIt7.png

#8
Mark(@mark-2)
10 PostsTopic Author
Customers
October 1, 2019, 17:19

 

 

Last edited on October 1, 2019, 17:29 by Mark · #9
Mark(@mark-2)
10 PostsTopic Author
Customers
October 1, 2019, 17:30

I submitted the information in the private data.

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 2, 2019, 12:59

Hello

Ok! I got  it

Please  add  FTP access

Can  I deactivate  plugins/theme  to  test?

#11
Mark(@mark-2)
10 PostsTopic Author
Customers
October 2, 2019, 19:50

Yes you can deactivate plugins to test but no on the BuddyBoss theme.  I am afraid it will not save my settings and it took a long time to set up.

FTP access is done through the WordPress backend.

#12
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 3, 2019, 13:24

Hello

FTP access is done through the WordPress backend. -??? Please  drop me FTP access. Editing files from the admin panel is not safe.

#13
Mark(@mark-2)
10 PostsTopic Author
Customers
October 4, 2019, 02:55

I put the FTP info in the private data field.

#14
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 7, 2019, 18:58

Hello

Yes, it seems like a conflict with the current theme.

the current theme overrides all checkboxes in the sidebar - this is very wrong!

If  I change  filter  to drop-down - https://c2n.me/43XIypX.jpg it works fine

#15
Mark(@mark-2)
10 PostsTopic Author
Customers
October 7, 2019, 19:56

Please process a refund.  All the other issues exist as well.  I suppose the Buddy Boss theme is the one conflicting with it.

Thanks, Mark

#16
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 8, 2019, 12:28

Hello Mark

Unfortunately, a conflict with a third-party software is not a reason to the  refund

#17