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Woof Filter not working on Category Page

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello,

The WOOF Product filter shows correctly after I use the search bar. However, if I instead just click on a product category, the WOOF Filter does not show the correct filter options and does not even function.

How can I correct this so that the Woof Product Filter works correctly on Product Category page as well?

Thank you,
Ken

Hello Ken

Please drop me exact link to the  issue

So if you go to a category page, the woof filter does not work properly: https://www.barberdepots.com/product-category/clippers-parts/

If you use the search bar, the woof filter works correctly on the search results page: https://www.barberdepots.com/?s=clipper&post_type=product&dgwt_wcas=1

Hello Ken

I see javascript errors there https://share.pluginus.net/image/i20220809102120.png - as the page is cached try to play with cache settings, looks like not all scripts (variables) cached correctly. Firstly try to reset page cache, then if no luck, disable and see if it works fine, if works fine, enable cache and play with its options.

For further support please paste actual license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png

Where do I find the license Key? I purchased through code canyon

Hello

To get  license  key - https://codecanyon.net/downloads -> https://c2n.me/49ZXJv0.png

License Key has been added

Hello Ken

I see js errors on this page https://www.barberdepots.com/product-category/clippers-parts/ - if you not know what to do, share please wp-admin access to this site in the secret area, as I mentioned already options of cache plugin can be a reason ...

If site is alive and you can not share access there you can create site clone by https://wordpress.org/plugins/duplicator/ and share access there

 

+ Issue can be of cache plugin js optimization. Lets do test please:

Write us about results please ...

 

Adding the 'var' in the file made the woof filter not work at all, even with a product search page (filter works on product search page without editing the 'var'.

How can we get quicker responses except just once per day as I would like to get this issue resolved quickly and just providing you with login info to a clone site may not be sufficient as we have other security measures in place?

Hello

As I mentioned above"If site is alive and you can not share access there you can create site clone by https://wordpress.org/plugins/duplicator/ and share access there", my IP is on the secret area, just add it to list, no time frame need. Also will be good if you create for clone FTP access.