Support Forum

Content of the article

You need to log-in to create request (topic) to the support

WOOF display broken after translating tags in english

This support system is for all types of the plugins as for premium versions, so for free ones! If you have premium version do not forget in the private data of the request (!!not in the text of the support request!!) after its publishing insert purchase code please (see green button on the right side) and press Save button.
If you not got email within 24 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.

Hello

WordPress version: 5.2.2

Plugin version: 2.2.2.1 (bought via Codecanyon)

Theme: Storefront (child) 2.4.2

 

Yesterday i translated some of my tags in english (default is german) to be able to have a proper translation on my english pages.

However, when i now navigate to the english pages, the tags are correctly shown but when i select some, i get "no items found" whereas in the german version, i get products.

 

Please help me fix this issue.

 

Best,

Thomas

Hello Thomas

Please  paste wp-admin access - https://c2n.me/42BAoj4.png  I will   check  it

Hi

 

This is super important and has to be fixed today, since our english customers cannot browse our products anymore since i translatedv the tags. I just expected this to work out of the box.

 

Best,

Thomas

Hello Thomas

Check  your  wp-admin - https://c2n.me/43uziSs.png

but it looks like it works now - https://c2n.me/43uzmV2.jpg

Hi

 

No it doesn't

 

-I uploaded new credentials for the admin

-Please see see the category "Bücher, antiquarisches" with 9 results. If you open in german it works

--If you then click on the language selector on the top right, nothing happens (but you should be redirected to the english category view)

--If you open the catalogue (via the top menu) in english and navigate to "old books, prints" you get a warning about no results.

 

Best,

Thomas

Hello Thomas

this switcher(menu item)  incorrectly forms a link - https://c2n.me/43xaTzR.png

Did  you  customize  plugin code?

Please  do test

Hi

No i didn't customize the plugin.

We are using WPML 4.2.6 (4.2.8 is available) WPML string translation 2.10.4 (2.10.6 available) and WPML translation management 2.8.5 (2.8.7 available). Should i try to update? Or what else should i do?

Hello

Do test please!  My test -  https://c2n.me/43ykyfb

Hello

Now it works, strange. I haven't changed anything or updated the plugins.

One issue still existant however is that when you i.e. navigate to a category on the german page and click the language selector, you are not redirected to the corresponding english one but have to select this again.

Is this by design?

Hello

I haven't changed anything or updated the plugins. - this is a problem with the current theme.  I changed this  option - https://c2n.me/43Ec1NO.png

Please  drop me  exact  link where  you  use  my filter