WOOCS - WooCommerce Currency Switcher GeoIP and Welcome currency not working
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi Support,
I have a premium version of WOOCS - WooCommerce Currency Switcher and activated on https://www.kcsshop.in/ with multiple currencies but there is an issue with GeoIP and welcome currency. Currency is not changing according to the country and I've set the INR as the default currency but It always shows USD.
This needs to be fixed ASAP as there is traffic going to the website from India and everyone sees USD. I'm not getting any orders and this could be the reason.
Hello
Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png
Read this please - https://currency-switcher.com/using-geolocation-causes-problems-doesnt-seem-to-work-for-me
Hi Pablo,
I've shared my purchase code in private data, please check.
Hello
Ok! Thank you
Have you done the test as described in the article?
Yes, I had already done those steps but not worked for me. Currently, I've disabled the plugin on the live site and will set up the staging site with the plugin, we'll try the steps on the same.
Hello
Ok! If no luck - please drop me wp-admin access to your test site - https://share.pluginus.net/image/i20210618130558.png ->https://share.pluginus.net/image/i20210618130637.png
Hey,
I've shared the testing site login credentials, please check.
I want to enable multiple currencies, auto-selection of currency according to GeoIP and the default currency will be INR.
I also want a call over any platform (Google meets, Skype, Zoom, etc.) to explain the actual issue and my requirements.
Hello
I did a test - https://share.pluginus.net/video/v20220413084635.mp4
As you can see woocommerce doesn't detect user's location correctly.
Disable all cache and test
Hi,
I had tried that option (Disabled the cache) but it does not work, you can also disable the cache and try.
Hello
Maybe you are using cache on the server side
Hello,
I am using the W3 Total Cache plugin but I don't know it works on the server-side or client-side.
The plugin must work with any cache. I've tried without cache but the GeoIP functionality was not working fine. I need the solution ASAP.
Hello
My plugin works! Please read my messages - https://share.pluginus.net/image/i20220418074315.png
The problem is that woocommerce (not my plugin) does not detect the user's location.
The plugin doesn't have user location feature, plugin takes data from woocommerce and compares it with GeoIP rules
In this case, you better contact woocommerce support and ask why their plugin does not determine the user's location