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[WOOCS LABS] Problem with currency switcher and pricing rules

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
matsO(@matso)
13 Posts
Customers
May 6, 2021, 11:46

Hello,

We have a problem with the currency switcher when we set pricing rules. We use"Advanced Dynamic Pricing for WooCommerce" for our pricing rules.

We have those two discount:

  1. buy product A, get product B for free
  2. buy product from category C, get 20% discount

It used to work but now it doesn't work for all other currencies different than the euro.

  1. The problem is that when a customer adds product A to the cart, product B is automatically added for free, but to the euro price and added in the total price of the cart. (see screenshot)
  2. in subtotal discount work. but in total cart when trying to pay discount doesn't apply (see screenshot)

Can you please advise?

Thank you

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 7, 2021, 11:00

Hello

Ok

We added the plugin to the adaptation queue

#2
matsO(@matso)
13 PostsTopic Author
Customers
May 7, 2021, 16:11

Ok great, thank you for your help, what is the waiting time approximately to be able to get some help?

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 10, 2021, 10:34

Hello

Unfortunately, this is very difficult to plan, because each third-party plugin has its own unique code and incompatibility.

Now you are ninth in line. From experience I can say that it can take about a month.

#4
matsO(@matso)
13 PostsTopic Author
Customers
May 19, 2021, 14:35

Hello, just some updates, we checked at the same time with Klarna developers and here what they said:

"I have now set up my test shop just as you have it in your shop, but I still do not manage to recreate the problem. It works flawlessly for me. However, I have not installed WooCommerce Currency Switcher ("WOOCS") which indicates that it is WOOCS just as you have said before which causes the error bad_value: order_amount in that it fails to change the currency. I suggest that you contact the developers behind WOOCS and inform them that it is not succeeding in exchanging the currency on parts of a bundle product."

 

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 20, 2021, 09:38

Hello

Thank you  for info

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
May 21, 2021, 18:39

Hello

Please  check  your  FTP access

#7