[WOOCS LABS] DHL Shipping Rates Incorrect
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Hi,
I am using DHL Express plugin on my store and we're having trouble with the rates. Our DHL account and rates are setup in Shekels (ILS) however when we get a rate at checkout the rate shows in USD for example $353 instead of ILS 353.
When we switch the currency to ILS the plugin seems to take that amount and convert it again into shekels so that the shipping rate is multiplied again by the ILS rate. For example if the shipping rate is ILS 353, instead of showing 353 shekels it shows at checkout 1131 shekels.
I tried to apply this code here https://currency-switcher.com/codex/#compatibility here https://storage.currency-switcher.com/wp-content/uploads/2020/09/img-1943-1-1.png
But that didn't help
I suspect that the issue might be caused by the fact that the shipping rates are being sent to US via API in ILS whereas my default currency is in USD - I cannot change either of these - not sure if there is a workaround
- can you help please?
This is a live store but its ok to work on this
Hello
Ok! I added this to the adaptation queue
I will write to you as soon as we get the result
HI,
Just checking in if we have any results here
Thank you!
Hello
This plugin is in the queue, I will write you as soon as we get the result
Please close this ticket
Hello
Ok! I removed this plugin from the queue