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WOOCS GEOIP not working

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
iyka1983(@iyka1983)
5 Posts
Customers
November 10, 2021, 10:18

We have followed your documentation on setting up the GEOIP and integrating MAXMIND with woocommerce, but still, the currency is not switching to the correct currency. I have followed the troubleshooting links and ideas in the following but the result remained the same.

1- Using Geolocation causes problems, doesn’t seem to work for me: WOOCS - WooCommerce Currency Switcher (currency-switcher.com)

When I add  [woocs_geo_hello] then I can see the correct country returned.

I appreciate your urgent and quick support.

Thanks

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 10, 2021, 12:29

Hello

What plugin version number are you using?

 

#2
iyka1983(@iyka1983)
5 PostsTopic Author
Customers
November 10, 2021, 14:20

Version 2.3.7

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 11, 2021, 11:06

Hello

Please paste your license key here - https://share.pluginus.net/image/i20210618130558.png -> https://share.pluginus.net/image/i20210618130614.png and  wp-admin access - https://share.pluginus.net/image/i20210618130637.png

#4
iyka1983(@iyka1983)
5 PostsTopic Author
Customers
November 15, 2021, 07:53

Hello Pablo,

I have shared the license key as requested.

 

I appreciate your support.

Thanks,

Ibrahim

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 15, 2021, 12:46

Hello Ibrahim

I also requested wp-admin access - https://share.pluginus.net/image/i20211115134540.png

Please  renew  your support

#6
iyka1983(@iyka1983)
5 PostsTopic Author
Customers
November 15, 2021, 12:56

Hi Pablo, I shared the access.

Thanks

#7
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 15, 2021, 14:06

My  test - https://share.pluginus.net/video/v20211115150134.mp4

As you can see, Woocommerce does not correctly detect the current location. This looks like a cache issue. Also, you did not follow the recommendations from the article - https://share.pluginus.net/image/i20211115150647.png

I  created a  test page - https://heracloset.com/test-geo-ip/

#8
iyka1983(@iyka1983)
5 PostsTopic Author
Customers
November 15, 2021, 14:12

Thanks for sharing, although I have made sure to follow every step in the article, however, I will go through again and test.

#9
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
November 16, 2021, 11:24

Hello

Ok! write me when you get the result

#10