WooCommerce Reports not accurate since update
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page pleaseIf you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
Since the latest WP update, my WooCommerce Reports are not accurately depicting sales - previously, they had always worked properly. The WooCommerce team had this suggestion:
Hi there!
We talked to a few of our developers who looked into this a bit more, and their findings point to the fact that the discrepancies between the amounts you see in WooCommerce reports, and Paypal reports, might be related to the fact that your site is using a multicurrency plugin, and so it's dealing with orders in different currencies.
While the Paypal reports likely report sales for all currencies (all orders in your site), the WooCommerce reports appear to only show the sales of the orders that are made in your store's base currency. If you look at the reports, you can see that it currently lists CAD as the currency:
Image Link: https://d.pr/i/ZoUsu5
Having said that, when you change that to a different currency (USD), it will still list the sameamount. From that, it looks like the plugin you're using to handle multiple currencies might not adjust this properly in the reports. Since that plugin was not created by us at WooCommerce.com, I'd recommend reaching out to the plugin's own support team for any further details about that.
Hello
What version of the plugin are you using?
Please drop me wp-admin access - https://c2n.me/43SC6rb.png -> https://c2n.me/42BAoj4.png I will check it
1.3.4
will add you as user- details in private comments
I cannot add you as a user without an email. Can we please just email? This is an awful way to try and solve a CRITICAL issue!
Hello
Email is in private data added
Hi there!
We talked to a few of our developers who looked into this a bit more, and their findings point to the fact that the discrepancies between the amounts you see in WooCommerce reports, and Paypal reports, might be related to the fact that your site is using a multicurrency plugin, and so it's dealing with orders in different currencies.
While the Paypal reports likely report sales for all currencies (all orders in your site), the WooCommerce reports appear to only show the sales of the orders that are made in your store's base currency. If you look at the reports, you can see that it currently lists CAD as the currency: