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WooCommerce Report Problem

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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
growth@giovannilorenzi.it(@growth-giovannilorenzi-it)
3 Posts
Customers
October 19, 2020, 12:23

Hi,

I have installed the plugin 2.3.2 version, with currency aggregator (I have written the code in the function.php)

Now, the report shows the current month with the correct data.

But previous months, the report shows wrong data. For example, In August the report shows 85k instead of 26k.

Could you help me?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 20, 2020, 09:26

Hello

(I have written the code in the function.php - Please  delete  this  code

Please  clear  all  cache - https://c2n.me/49v4qfo.png -  and  do  a test

If  no   luck   - Please  add  FTP access

 

#2
growth@giovannilorenzi.it(@growth-giovannilorenzi-it)
3 PostsTopic Author
Customers
October 20, 2020, 09:38

It doesn't work.

FTP added thanks.

#3
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 20, 2020, 11:40

I disabled my  plugin - https://c2n.me/49vdIoZ.png - the problem is the same

I also checked that all payments in August were made in EUR. so this plugin cannot change this month's report.

The plugin changes the data only if the order was placed in another currency (reverse conversion).for all data to be displayed / counted in one currency

#4
growth@giovannilorenzi.it(@growth-giovannilorenzi-it)
3 PostsTopic Author
Customers
October 20, 2020, 12:23

Hi.

Previous the installation of the plugin, all was ok.

#5
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
October 20, 2020, 12:35

You bought the plugin yesterday.  What are the previous installations?

The plugin changes prices in the report on the fly and does not change the data in the database.  So if you disable the plugin, the data is displayed as it is without the influence of my plugin

 

#6