WooCommerce Analytics Issue
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The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
My site has multiple currencies. Right now I am having problem with WooCommerce Analytics where the calculation for order totals is incorrect even after I have regenerated the historical data.
WordPress version: 5.8.1
WooCommerce version: 5.7.1
FOX - Currency Switcher version: 2.3.9.4
Hello
Please update the plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato
Then go and update those orders with which you have problems. Clear analytics cache and do a test
Hi support,
I have updated the plugin to latest version and imported/cleared historical data of past 30 days since the order is created on 7/11, but the total amount currency is still incorrect.
Hello
This looks like incorrect manipulation of order data.
https://share.pluginus.net/image/i20230719123802.png - https://c2n.me/4iYBYst.png - 20387 / 0.138 = 154446 - I think someone changed the currency of the order without recalculation, so the old rate for USD remained
You can fix it with custom code:
//$order_id = paste this order ID(653100)
$order = wc_get_order( $order_id );
$order->update_meta_data( '_woocs_order_rate', '4.2' );