PluginUs.Net - Business Tools for WooCommerce and WordPress

[realize your idea - make your dreams come true]

Support Forum

You need to log-in to create request (topic) to the support

WooCommerce Analytics issue

The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday. If you have problems with registration ask help on contact us page please
If you not got email within 24~36 business hours, firstly check your spam box, and if no any email from the support there - back to the forum and read answer here. DO NOT ANSWER ON EMAILS [noreply@pluginus.net] FROM THE FORUM!! Emails are just for your info, all answers should be published only here.
The support doesn work on Saturdays and Sundays, so some Friday requests can be answered on Monday.
ryankaram(@ryankaram)
9 Posts
Customers
June 14, 2023, 11:46

Hello,
I'm using FOX currency switcher on multiple sites and all of them malfunction with WooCommerce's Analytics and calculate the reveniews / gross sale ect.. wrong.We noticed that the issue is linked to the plugin since all the other sites that do not have the plugin but do have our default plugins work perfectly.
Is there any fix for that?

#1
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 14, 2023, 12:57

Hello

What  plugin version number are  you  using?

Have you used a third party currency converter before? Have you changed the base currency?

#2
ryankaram(@ryankaram)
9 PostsTopic Author
Customers
June 15, 2023, 15:07

Hello,
Using Version 2.3.9.4.

did not use any third party currency converter before WOOCS,

We did set the base currency to LBP and added multiple other currencies.

#3
ryankaram(@ryankaram)
9 PostsTopic Author
Customers
June 15, 2023, 15:50

sorry a correction , We have USD as the base, LBP as secondary and a couple more  currencies,
we changed the default conversion rate of LBP if that helps too

#4
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 16, 2023, 11:30

Hello

Please paste your license key here - https://share.pluginus.net/image/i20230222134241.png -> https://share.pluginus.net/image/i20230222134511.png and  wp-admin access - https://share.pluginus.net/image/i20230222134615.png

Please update  the  plugin to latest version - https://currency-switcher.com/how-to-make-auto-update-for-wordpress-plugins-and-themes-bought-on-envato

#5
ryankaram(@ryankaram)
9 PostsTopic Author
Customers
June 16, 2023, 15:24

done

#6
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 19, 2023, 09:43

Hello

Please add  a link to your site

#7
ryankaram(@ryankaram)
9 PostsTopic Author
Customers
June 19, 2023, 11:32

Hello, Done

#8
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 19, 2023, 12:11

Ok!  I  checked it. It looks like everything is working correctly(added  images to private  data), all orders in the analytics have a base currency and are calculated correctly

#9
ryankaram(@ryankaram)
9 PostsTopic Author
Customers
June 19, 2023, 14:32

Thank you!
Was anything wrong to begin with?

#10
Pablo Borysenco(@pavlo_borysenco)
34,196 Posts
June 20, 2023, 09:53

Hello

No! I didn't change anything, just checked the orders

#11